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Customer Service Certificate

Program Code: 901049

The Customer Service Certificate is designed for the person who is required to deliver professional service in a customer oriented environment. Credits from this certificate may be applied toward the Marketing associate degree, Digital Marketing technical diploma or the Professional Sales technical diploma.

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Certificate Completers will be able to

• Identify, analyze, and resolve customer service problems.
• Develop and implement communication to customers.
• Apply marketing concepts and service standards.

Completers will be able to apply credits toward the following programs:

• 101043, Marketing - Digital Marketing Emphasis
• 101043, Marketing - Market Development Emphasis
• 101043, Marketing - Professional Sales Emphasis
• 311045, Digital Marketing
• 311048, Professional Sales

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Curriculum
Catalog No. Description
Credits
10-104-101
Selling Principles
3
10-104-101 SELLING PRINCIPLES ...selling as a career; success factors in selling; personality development; product knowledge; and the sales process involving preparation, approach, presentation-demonstration, handling objections, and closing the sale successfully. Course Typically Offered: Fall/Spring
10-104-110
Marketing Principles
3
10-104-110 MARKETING PRINCIPLES ...marketing management, market segmentation, market research, consumer behavior, product decisions and management of distribution, pricing, promotional decisions for strategy planning. Course Typically Offered: Fall/Spring
10-104-119
Social Media Marketing
3
10-104-119 SOCIAL MEDIA MARKETING ...understand the social media revolution. This course will provide students with the practical knowledge and insights needed to successfully plan, implement, manage and measure social media marketing efforts. Course Typically Offered: Fall/Spring
10-104-191
Customer Service
3
10-104-191 CUSTOMER SERVICE ...develop professional telephone etiquette, explore customer service work environments, identify and analyze customer service failures, resolve problems cost effectively, set complaint policies, and develop communication techniques to handle complaining customers. Course Typically Offered: Summer/Fall/Spring
Certificate Total
12
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