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Service Writer Certificate

Program Code: 906021

The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.

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Certificate Completers will be able to

• Apply current legal regulations governing the vehicle repair industry.
• Apply applicable computer skills.
• Apply professional written and oral communication skills.
• Apply retail and customer service management skills.
• Apply automotive technology and terminology.

Completers will be able to apply credits toward the following programs:

106023, Automotive Technology

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Curriculum
Catalog No. Description
Credits
10-104-101 HANDLING OBJECTIONS ...consumer buying process, appropriate closing techniques, and proper follow up techniques used to ensure a quality, long-term relationship with your customers.
10-104-191 CUSTOMER SERVICE ...customer service work environments, develop professional telephone etiquette and develop techniques to handle customer complaints.
10-106-145 KEYBOARDING ...keyboarding at a personal productivity level, correct posture, touch typing on the alpha-numeric keyboard using an interactive software package running on a microcomputer. No experience required.
10-412-125 TRANSPORTATION SERVICE OPERATIONS ...introduces the auto and diesel shop environment, safety and the use of basic hand/power tools in accordance with industry standards, use of manufacturer's service information and literature, handling hazardous materials, and emphasizes general shop safety and general shop practices.
10-602-101 AUTO SERVICE OPERATIONS ...students will perform and understand oil change and multipoint vehicle inspections; writing a repair order; battery jump starting, charging, and safety; tire inspection, removing, replacement, and repair.
10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores OR Corequisite: 10-831-102, English Composition Prep OR Prerequisite: 10-831-107, College Reading and Writing 1 with "B" or better)
10-809-198 INTRODUCTION TO PSYCHOLOGY ...survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)
Certificate Total
15
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Note

Enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

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