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Service Writer Certificate

Program Code: 906021

The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.

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Certificate Completers will be able to

• Apply current legal regulations governing the vehicle repair industry.
• Apply applicable computer skills.
• Apply professional written and oral communication skills.
• Apply retail and customer service management skills.
• Apply automotive technology and terminology.

Completers will be able to apply credits toward the following programs:

106023, Automotive Technology

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Curriculum
Catalog No. Description
Credits
10-104-101 HANDLING OBJECTIONS ...consumer buying process, appropriate closing techniques, and proper follow up techniques used to ensure a quality, long-term relationship with your customers.
10-104-19 CUSTOMER SERVICE/BUSINESS COMMUNICATION ...importance of a customer, communicating with customers over the phone/e-mail, talking in layman's terms, use of face-to-face, effective meeting facilitation, being a good listener, etc.
10-106-145 KEYBOARDING ...keyboarding at a personal productivity level, correct posture, touch typing on the alpha-numeric keyboard using an interactive software package running on a microcomputer. No experience required.
10-412-125 TRANSPORTATION SERVICE OPERATIONS ...introduces the auto and diesel shop environment, safety and the use of basic hand/power tools in accordance with industry standards, use of manufacturer's service information and literature, handling hazardous materials, and emphasizes general shop safety and general shop practices.
Certificate Total
15
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Note

Enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

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