Service Writer Certificate

Program Code: 906021

The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.


Certificate Completers will be able to

• Apply current legal regulations governing the vehicle repair industry.
• Apply applicable computer skills.
• Apply professional written and oral communication skills.
• Apply retail and customer service management skills.
• Apply automotive technology and terminology.

Completers will be able to apply credits toward the following programs:

106023, Automotive Technology

Catalog No. Description
10-104-101 HANDLING OBJECTIONS ...consumer buying process, appropriate closing techniques, and proper follow up techniques used to ensure a quality, long-term relationship with your customers.
10-104-19 CUSTOMER SERVICE/BUSINESS COMMUNICATION ...importance of a customer, communicating with customers over the phone/e-mail, talking in layman's terms, use of face-to-face, effective meeting facilitation, being a good listener, etc.
10-106-145 KEYBOARDING ...keyboarding at a personal productivity level, correct posture, touch typing on the alpha-numeric keyboard using an interactive software package running on a microcomputer. No experience required.
10-412-125 TRANSPORTATION SERVICE OPERATIONS ...introduces the auto and diesel shop environment, safety and the use of basic hand/power tools in accordance with industry standards, use of manufacturer's service information and literature, handling hazardous materials, and emphasizes general shop safety and general shop practices.
Certificate Total


Enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.