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Service Writer Certificate

Program Code: 906021

The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.

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Certificate Completers will be able to

• Apply current legal regulations governing the vehicle repair industry.
• Apply applicable computer skills.
• Apply professional written and oral communication skills.
• Apply retail and customer service management skills.
• Apply automotive technology and terminology.

Completers will be able to apply credits toward the following programs:

106023, Automotive Technology

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Curriculum
Catalog No. Description
Credits
10-104-101 SELLING PRINCIPLES ...selling as a career; success factors in selling; personality development; product knowledge; and the sales process involving preparation, approach, presentation-demonstration, handling objections, and closing the sale successfully.
10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.
10-106-145 KEYBOARDING ...keyboarding at a personal productivity level, correct posture, touch typing on the alpha-numeric keyboard using an interactive software package running on a microcomputer. No experience required.
10-412-125 TRANSPORTATION SERVICE OPERATIONS ...introduces the auto and diesel shop environment, safety and the use of basic hand/power tools in accordance with industry standards, use of manufacturer's service information and literature, handling hazardous materials, and emphasizes general shop safety and general shop practices.
10-602-101 AUTO SERVICE OPERATIONS ...students will perform and understand oil change and multipoint vehicle inspections; writing a repair order; battery jump starting, charging, and safety; tire inspection, removing, replacement, and repair. (Corequisite: 10-412-125 Transportation Service Operations)
10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: A placement value of 1400; OR Accuplacer Rdg score greater/equal to 55 AND Sentence Skills score greater/equal to 60; OR ACT Rdg score greater/equal to 16 AND English score greater/equal to 16; OR preparatory course-contact an academic advisor at 920-498-5444)
10-809-198 INTRODUCTION TO PSYCHOLOGY ...survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)
Certificate Total
15
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Note

Enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

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