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Health Care Business Services Associate Degree

Program Code: 101601

As a Health Care Business Services program graduate, you're ready for a career in the business office of medical and dental clinics, hospitals, nursing homes, related health care facilities, and health insurance settings in administrative, financial, and customer service roles. Typical careers include admitting representative, appointment scheduler, claims analyst, insurance billing specialist, medical records associate, patient services representative, patient accounts associate, provider relations associate, financial counselor, and medical and insurance customer service representative.

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Employment Potential

A graduate of this program will have the potential for employment as:

• Admitting Representative

• Appointment Scheduler

• Claims Analyst

• Insurance Billing Specialist

• Medical Records Associate

• Patient Services Representative

• Patient Accounts Associate

• Provider Relations Associate

• Financial Counselor

• Medical and Insurance Customer Service Representative

With additional education and/or work experience, graduates may find other opportunities for employment.

• Clinic Office Supervisor or Manager
• Hospital Administrative Assistant
• Medical Credit Manager
• Nursing Home Administrator
• Nursing Home Administrative Assistant
• Patient Accounts Supervisor
• Health Insurance Supervisor/Trainer
• Certified Coding Specialist
• Health Insurance Provider Contract Analyst
• Physician Relations Administrator

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Requirements for Program Entry

• REQUIREMENTS FOR PROGRAM APPLICATION
• Completed application.
• High school transcript or equivalent. (For a list of equivalents, go to www.nwtc.edu/gettingstarted.)
• Admission Assessment or equivalent or ACT assessment taken within the last five years. (For a list of equivalents, please contact a Counselor.)
• Typing proficiency of 30 words per minute (mandatory preadmission typing test to be taken at the NWTC Assessment Center).
• REQUIREMENTS FOR PROGRAM ENTRY
• To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.
• Attend mandatory program orientation and welcome week.

Program Availability

FULL TIMEFall 2017Spring 2018Summer 2018
Green Bay
Accepting
Accepting
Unavailable

Application Checklist

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Curriculum
Students following the study plan below will complete the Health Care Business Services associate degree on-line in the number of semesters shown.
FIRST SEMESTER
10-501-101
Medical Terminology
3
10-501-101 MEDICAL TERMINOLOGY & BASIC PHYSIOLOGY... apply the word building model to analyze and interpret common medical terminology and the fundamental basics of human physiology.
10-501-107
Digital Literacy Healthcare
2
10-501-107 DIGITAL LITERACY FOR HEALTHCARE...the course will explore the use of the electronic health record, the role of social media in health care communication, the uses of wearable technologies that monitor activity and heart rate, the use of data to manage population health and the impact of new developments on the healthcare workforce.
10-530-162
Found of HIM
3
10-530-162 FOUNDATIONS OF HIM ...introduces learners to the healthcare delivery system, and the external forces that influence healthcare delivery. Sets an understanding for the expectations and standards related to professional ethics, confidentiality and security of health information. Differentiates the use and structure of healthcare data elements, data standards, and the relationships between them. Prepares learners to collect and maintain health data to ensure a complete and accurate health record.
10-530-172
Healthcare Delivery Systems
2
10-530-172 HEALTHCARE DELIVERY SYSTEMS...examines the organization, financing, regulation, and delivery of health care services. Includes the study of healthcare professionals.
10-801-136
English Composition 1
3
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores OR Corequisite: 10-831-102, English Composition Prep OR Prerequisite: 10-831-107, College Reading and Writing 1 with "B" or better)
10-806-189
Basic Anatomy
3
10-806-189 BASIC ANATOMY ...examines concepts of anatomy and physiology as they relate to health careers. Learners correlate anatomical and physiological terminology to all body systems. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading assessment score; 10-831-102, English Comp Prep or 10-831-107, College Reading and Writing 1 with "B" or better)
10-890-101
College 101
1
10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs.
SEMESTER TOTAL
17
SECOND SEMESTER
10-160-161
Insurance Health Principles
3
10-160-161 INSURANCE HEALTH PRINCIPLES ...this course presents common health insurance terminology. Students are introduced to various insurance programs including: private health insurance, Workers’ Compensation, disability insurance, hospital insurance, government plans including: Medicare, Medicaid and TriCare. (Corequisite: 10-530-172, Healthcare Delivery Systems)
10-530-155
Diagnostic/Procedure Coding
3
10-530-155 DIAGNOSTIC/PROCEDURE CODING...the International Classification of Diseases and Current Procedural Terminology with emphasis on coding skills, use of this classification system in health care settings, its application for statistical and reimbursement purposes. (Prerequisites: 10-501-101, Medical Terminology; 10-806-189, Basic Anatomy)
10-530-178
Healthcare Law & Ethics
2
10-530-178 HEALTHCARE LAW & ETHICS ...examines regulations for the content, use, confidentiality, disclosure, and retention of health information. An overview of the legal system and ethical issues are addressed. (Prerequisite: 10-530-162 Foundations of HIM)
10-801-196
Oral/Interpersonal Comm
3
10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores OR Corequisite: 10-831-102, English Composition Prep OR Prerequisite: 10-831-107, College Reading and Writing 1 with "B" or better)
10-804-123
Math w Business Apps
3
10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisites: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory math and reading assessment scores; 10-834-109, Pre Algebra with a “C” or better; 10-831-107, College Reading and Writing 1 or Intro to College Writing with "B" or better)
SEMESTER TOTAL
14
THIRD SEMESTER
10-101-106
Accounting-for Non-Accountants
3
10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.
10-104-191
Customer Service
3
10-104-191 CUSTOMER SERVICE ...examine customer service culture, develop communication and listening skills, explore diversity in the workplace, develop skills for handling challenging customers, and explore the impact of technology on customer service and engagement.
10-160-143
Medical Practice Proc
3
10-160-143 MEDICAL PRACTICE PROCEDURES ...professional duties, medical scheduling, admissions, medical office software, 10-key, third-party payer processes, managed care procedures, empathy, diversity, medical records, confidentiality, information systems, regulation, office medical administration. (Prerequisites: 10-501-507, Digital Literacy; 10530-167, Foundations of HIM; 10-530-155, Diagnostic/Procedure Coding; 10-160-161, Insurance Health Principles; Corequisite: 10-101-106, Accounting for Non-Accountants)
10-160-151
Healthcare Relations
2
10-160-151 HEALTHCARE RELATIONS ...financing of healthcare, managed care participants and products, integrated systems, organizational structure, provider networks, purchasers, cost containment, quality of care, regulation, and accountability. (Prerequisite: 10-160-161, Insurance Health Principles)
10-501-102
Intro to Dental Terminology
1
10-501-102 HEALTH INSURANCE AND REIMBURSEMENT ...introduces the learner to federal, state, and private health insurance plans and managed care systems; and surveys the coding, submission and processing cycle of claims, as well as reimbursement methods used by payers. It provides application of information to ambulatory settings, pharmacies, hospitals, and long term care.
10-809-198
Intro to Psychology
3
10-809-198 INTRODUCTION TO PSYCHOLOGY ...survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)
SEMESTER TOTAL
15
FOURTH SEMESTER
10-160-140
HCBS Internship
3
10-160-140 HEALTHCARE BUSINESS SERVICES INTERNSHIP ...career planning, resumes, interviews, search strategy, actual health care work experience, applied workplace improvements and ethical model. (Prerequisites: Accepted in the Health Care Business Services Program; 10-530-155, Diagnostic/Procedure Coding; Corequisite: 10-160-166, Medical Billing Processes)
OR
10-160-167
HCBS Capstone
3
10-160-167 HCBS CAPSTONE ... alternative to the internship. May include an in-depth study of a healthcare provider, business, career, or job shadowing. (Prerequisites: Accepted in the Health Care Business Services program; 10-530-155, Diagnostic/Procedure Coding; Corequisite: 10-160-166, Medical Billing Processes)
10-160-166
Medical Billing Processes
3
10-160-166 MEDICAL BILLING PROCESSES...optimizing key billing and collection processes; breaking down the billing and collection process; granting credit in a medical facility; examine expected performance outcomes and advanced billing practices. (Prerequisites: 10-101-106, Accounting for Non-Accountants; 10-160-143, Medical Practice Procedures)
10-530-167
Manage HIM Resources
3
10-530-167 MANAGEMENT OF HIM RESOURCES ...examines the principles of management to include planning, organizing, human resource management, directing, and controlling as related to the health information department (Prerequisites: 10-530-162, Foundations of HIM)
10-809-172
Intro to Diversity Studies
3
10-809-172 INTRO TO DIVERSITY STUDIES...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)
10-809-195
Economics
3
10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)
10-809-196
Intro to Sociology
3
10-809-196 INTRODUCTION TO SOCIOLOGY ...the nature and variety of groups; inequality, race and ethnicity; family, population, social integration, and change; collective behavior; politics, economics, religion, education, and the effects of technology. (Prerequisite: Cumulative GPA of 2.6 or greater OR satisfactory reading and writing assessment scores OR 10-831-107, College Reading and Writing 1 with "B" or better OR Corequisite: 10-831-102, English Comp Prep)
SEMESTER TOTAL
18
TOTAL CREDITS
64
Curriculum Note
. Students must earn a "C" or higher in all 10-160-XXX, 10-530-XXX, 10-501-XXX, 10-806-XXX, and 10-104-XXX courses. A student who withdraws or receives a grade lower than a "C" in a program course may apply for re-entry into the program. Consideration for re-entry will be at the discretion of the re-entry team and will be dependent on clinical availability.
. A candidate who does not meet the requirements for program entry should meet with an NWTC counselor to develop a learning plan to make up any deficiencies through testing or course work.
. It is recommended that students interested in pursuing a degree in Health Information Technology should take ICD Diagnosis Coding (10-530-197) and CPT Coding (10-530-184) in place of Diagnostic/Procedure Coding (10-530-155).
. The credit for 10-890-101, College 101 is an institutional requirement for graduation. Consequently, it is not part of the program credit requirements but must be passed with a "C" or better.

Program Outcomes

• Perform financial practices through analysis of payer data and reimbursement methods
• Demonstrate professionalism in a healthcare setting
• Apply technology to administrative functions in a healthcare-related setting
• Apply HIPAA, federal and state law, and regulatory compliance in business health practices
• Use medical terminology and knowledge of the human body systems in performing essential functions of health business environment

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Start here. Finish at a four-year.

NWTC transfer programs are offered through collaborative agreements with our four-year college and university partners. See where your associate degree credits will transfer >> EXCLUDEEND

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Flexible Learning Option

• The majority of Health Care Business Services program courses are offered online.
• The program may be completed in a part-time or full-time format.

Internship

• Students will be required to provide their own transportation to internship sites and cover any other expenses related to internship experiences. Students may be expected to travel distances to internships.
• Students will be required to complete a caregiver background check. A fee is charged for this service. Additional information will be provided upon acceptance into the program.
• Students will be required to show documentation of 2 TB tests from within the past 12 months prior to their internship. A fee is charged for this service. Students may be required by the internship site to provide proof of immunizations prior to interning. Additional information will be provided upon acceptance into the program.
• Students will be required to show proof of an annual flu vaccine.
• Students are required to petition for an internship assignment. Students may petition by submitting a "Petition to Enter Internship" form to the Health Sciences Department office according to the following schedule:
• Spring semester internship deadline is October 31.
• Fall semester internship deadline is March 31.
• NWTC will make every effort to place students in the semester they request. However, NWTC cannot guarantee an internship site assignment in the semester being requested.

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor.

Wisconsin Caregiver Law

NWTC is required to comply with the Wisconsin Caregiver Law (1997 WISCONSIN ACT 27). The completion of a caregiver background check includes the review of criminal records for convictions of serious crimes or a history of improper behavior. Students accepted into this program must complete a background check through www.castlebranch.com. Information regarding this process is provided to students immediately upon acceptance into the program. Students with a criminal history may be denied access to placement at the discretion of the clinical or practicum site. Consequently, should a student have a history of convictions of serious crimes or a history of improper behaviors, NWTC cannot guarantee clinical/practicum placement or guarantee graduation within typical program timing.

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