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Business Professional Essentials Pathway Certificate

Program Code: 611061

Prepare to work in a business environment by learning general office and customer service skills. All courses in this certificate may be applied toward the Administrative Professional associate degree program or Office Professional technical diploma.

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Certificate Completers will be able to

• Develop a professional image.
• Use word processing features.
• Use spreadsheet features.
• Understand office technology.
• Learn effective customer contact skills.
• Use e-mail and calendaring tools effectively.

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Curriculum
Students following the study plan below will complete the Business Professional Essentials Pathway Certificate in the number of semesters shown.
FIRST SEMESTER
10-103-121
Micro: Word-Intro
1
10-103-121 MICRO: WORD-INTRODUCTION ...basic fundamentals of Microsoft Word word processing.
10-103-131
Micro: Excel-Intro
1
10-103-131 MICRO: EXCEL-INTRODUCTION ...basic fundamentals of MS Excel spreadsheet software.
10-103-161
Outlook
1
10-103-161 OUTLOOK ...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
10-106-102
Office Technologies
2
10-106-102 OFFICE TECHNOLOGIES...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
10-106-107
Keyboarding-Speed Building
1
10-106-107 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software. This course requires a 30 wpm touch-method typing test.
10-106-153
Professional Profile
3
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
10-106-172
Customer Contact Skills
1
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will delvelop effective and efficient telephone etiquette, messaging, and voicemail skills.
SEMESTER TOTAL
10
TOTAL CREDITS
10
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