Administrative Professional Associate Degree

Program Code: 101066

Administrative Professional students learn to be efficient and effective office employees through application of business procedures--proofreading, telephone usage, records management, meeting and travel arrangements, communication, and project management. Students learn integrated, advanced software skills including word processing, spreadsheets, presentations, personal information management, and databases.

Follow Your Path

All credits from the following technical diploma(s) apply toward this associate degree:
• Office Professional, 311061
All credits from the following certificate(s) apply toward this associate degree:
• Business Professional Essentials, 611061
• Business Software Essentials, 611062


Employment Potential

A graduate of the program will have the potential for employment in the following areas:

Administrative Professional/Coordinator: schedules appointments, communicates effectively in person, on the phone, and in writing, prepares agendas, takes minutes, coordinates events, organizes travel plans, maintains confidentiality, uses software for word processing, spreadsheets, presentations, personal information management, desktop publishing, and databases.

Event Coordinator: plans and organizes special events including, product launches, incentive programs, banquets, meetings, conferences and convention; pays attention to detail and has good communication skills.

Front Desk Coordinator: manages the company’s lobby area; greets and directs all visitors, including vendors, clients, job candidates and customers; ensures completion of paperwork, sign-in and security procedures; handles special administrative projects as well as overflow work from department and executive assistants; depending on the size of the firm, also may answer incoming calls.

Office/Facilities Manager: coordinates various office support services, including purchasing and facilities management. Requires strong communication skills and some accounting knowledge. May include supervision of office administrative staff.

Project Coordinator: works with internal and external parties to organize the various components needed to initiate, run and conclude projects. Duties include coordinating schedules and activities, placing orders for supplies and services, and tracking progress and results. Requires excellent communication skills and extensive knowledge of database and project management software. Often reports to product development, project management or marketing executives.

Virtual Assistant: works virtually to provide office support services such as making customer contacts, writing reports, editing documents, setting up and maintaining databases, handling billing and bookkeeping, and updating websites.

With additional education and/or work experience, graduates may find other opportunities for employment.

• Executive Assistant
• Office Manager
• Trainer/Instructor
• Team Leader
• Administrative Professional Certifications, such as certification for the Administrative Professional and IAAP
• All software courses assist in preparing students for the Microsoft Office Specialist (MOS) certification exams.


Requirements for Program Entry

• Completed application.
• High school transcript or equivalent. For a list of equivalents, go to
• To be admitted to this program, learners must achieve a prior cumulative high school or college grade point average of 2.6 or higher OR a satisfactory academic skills assessment score. College grade point average must be based on 15 credits or more. To learn more about starting this program, please contact an academic advisor at (920) 498-5444 or (888) 385-6982.

Program Availability

FULL TIMESummer 2018Fall 2018Spring 2019
Green Bay

Application Checklist

Students following the study plan below will complete the Administrative Professional associate degree in the number of semesters shown.
10-103-121 MICRO: WORD-INTRODUCTION ...basic fundamentals of Microsoft Word word processing.
10-103-131 MICRO: EXCEL-INTRODUCTION ...basic fundamentals of MS Excel spreadsheet software.
10-103-161 OUTLOOK 2013...create and organize E-mail, schedule meetings, create tasks, and manage contacts.
10-105-101 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101)
10-106-102 OFFICE introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.
10-106-107 KEYBOARDING-SPEED BUILDING ...skill development on the alphabetic keyboard using analytic/diagnostic software. Requires touch keyboarding at 30 wpm. Students can learn touch keyboarding method in 10-106-145, Keyboarding.
10-106-131 BUSINESS ENGLISH ESSENTIALS ...develop skills to commuicate more professionally when writing and speaking. Focuses on the development of grammar, spelling, word usage, and punctuation in order to compose error-free business documents. (Corequisite: 10-801-136, English Composition 1)
10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores; 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better)
10-890-101 COLLEGE 101 ...presents learners with exposure to the language of responsibility with an emphasis on two tracks-soft (employability) and learning skills to enhance lifelong learning in academic, career, and personal settings. Course curriculum provides application and reflection of On Course strategies and vocabulary emphasizing the value of a growth mindset. Students should take this course during the first semester of college.
10-103-122 MICRO: WORD 2003-ADVANCED FEATURES UPDATE ...this four-hour course focuses on what is new to Word 2003; working Task Panes, Mail Merge functions including creating, sorting, and filtering, creating and using macros.
10-103-141 MICRO: ACCESS-INTRODUCTION ...basic fundamentals of Microsoft Access database software.
10-103-151 MICRO: POWERPOINT-INTRODUCTION ...basic presentation development skills; slide layouts, designs, templates, wizards, master slides, clipart, drawing tools, transitions, animations and hyperlinks.
10-106-127 ADMINISTRATIVE BUSINESS's business environment includes management of prioritization and organizational skills, workplace mail and copying, meeting coordination, and creating effective business communication using appropriate formats and variety of application tools. (Prerequisites: 10-106-131, Business English Essentials; 10-106-102, Office Technologies; 10-103-161, Micro:Outlook 2013; Corequisite: 10-106-142, Software Projects)
10-106-132 BUSINESS PROOFREADING & EDITING ...develop proofreading and editing skills; improve the ability to quickly recognize errors; edit documents for appropriate content, conciseness, clarity, and point of view. (Prerequisite: 10-106-131, Business English Essentials)
10-106-142 JUDICIAL REPORTING PROCEDURES ...introduces the student to reporting procedures for which reporters are responsible in the courtroom, deposition, and real-time reporting environments, including preparing salable transcripts, researching legal citations, and developing professional development plans.
10-106-154 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology.
10-106-172 CUSTOMER CONTACT SKILLS...a hands-on approach to dealing with customers on the phone and in-person. Students will delvelop effective and efficient telephone etiquette, messaging, and voicemail skills.
10-804-134 MATHEMATICAL REASONING ...This course provides an alternative pathway to earning credit for a college level liberal arts mathematics course. All college students, regardless of their college major, need to be able to make reasonable decisions about fiscal, environmental, and health issues that require quantitative reasoning skills. An activity based approach is used to explore numerical relationships, graphs, proportional relationships, algebraic reasoning, and problem solving using linear, exponential and other mathematical models. Students will develop conceptual and procedural tools that support the use of key mathematical concepts in a variety of contexts. This course is not designed for Science, Technology, Engineering, or Math (STEM) students and/or others who require calculus.
10-101-103 ACCOUNTING PRINCIPLES-APPLIED ...the accounting fundamentals, recording of business transactions, preparation of financial statements, accrual accounting, accounting for service enterprises and merchandising businesses, payroll, and use of Quickbooks software.
10-103-132 MICRO: EXCEL-ADVANCED ...advanced features of MS Excel spreadsheets.
10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisites: 10-105-101, Career Planning; 10-801-136, English Composition 1)
10-106-162 MEETING AND EVENT MANAGEMENT FUNDAMENTALS...Plan successful meetings and events utilizing planning tools, expense management, contracts, vendors, and travel while communicating effectively with all stakeholders. (Prerequisite: 10-106-127, Administrative Business Procedures)
10-809-196 INTRODUCTION TO SOCIOLOGY ...the nature and variety of groups; inequality, race and ethnicity; family, population, social integration, and change; collective behavior; politics, economics, religion, education, and the effects of technology. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores; 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better)
10-809-198 INTRODUCTION TO PSYCHOLOGY ...survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores; 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better)
Elective 3
10-106-125 SKILLS FOR ADMINISTRATIVE LEADERSHIP ...understanding of leadership, collaboration, quality management, utilization of data in decision-making, and introduction to software applications utilized in project management. (Prerequisites:10-106-127, Administrative Business Procedures; 10-106-153, Professional Profile)
10-106-175 AP BUSINESS SIMULATION...apply skills obtained throughout Administrative Professional program courses in a simulated business environment. (Prerequisites: 10-106-142, Software Projects; 10-106-127, Administrative Business Procedures)
10-106-199 ADMINISTRATIVE PROFESSIONAL CAREER EXPERIENCE...Students can select any hands on experience related to: Internship, Field Research, Service Learning, Simulations, Capstone, Industry Related, or International. Instructor approval required. (Prerequisite: 10-105-103, Career Preparation)
10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition I OR 10-801-195, Written Communication with “C” or better)
10-809-172 INTRO TO DIVERSITY STUDIES...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: One of the following or the equivalent: Cumulative GPA of 2.6 or greater; satisfactory reading and writing assessment scores; 10-831-103, Intro to College Writing or 10-831-107, College Reading and Writing 1 with "B" or better)
10-809-195-03 ECONOMICS-MODULE 1 ...scarcity, growth, aggregate supply and demand, monetary and fiscal policy, inflation, unemployment, role of government in economics and in society.
Curriculum Note
. The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program requirements, but must be passed with a C.
. Students must earn a grade of "C" or better in 10-801-136, English Composition to enroll in 10-801-197, Technical Reporting.

Program Outcomes

• Demonstrate effective workplace communications.
• Apply technology skills to business and administrative tasks.
• Perform routine administrative procedures.
• Manage administrative projects.
• Maintain business relationships.
• Model professionalism in the workplace.


Start here. Finish at a four-year.

NWTC transfer programs are offered through collaborative agreements with our four-year college and university partners. See where your associate degree credits will transfer >> EXCLUDEEND



Programs in the College of Business at Northeast Wisconsin Technical College are accredited by the Accreditation Council for Business Schools and Programs. ACBSP's accreditation process follows the Baldrige model. The accreditation focuses on recognizing teaching excellence, determining student learning outcomes, and a continuous improvement model. ACBSP’s student-centered teaching and learning approach, which is measured and analyzed for quality, ensures that students gain the right skills from their educational investment. Institutions with programs accredited by ACBSP are committed to continuous improvement that ensures their business program will give students the skills employers want.
ACBSP - World Headquarters
11520 West 119th Street
Overland Park, KS 66213
Phone: (913) 339-9356

Industry Credentials

Certifications such as IAAP and Certification for the Administrative Professional may be obtained with additional education.

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.