Hotel Management

This course is associated with the following programs:

• Hospitality and Event Management - Associate Degree
• Hotel Management - Technical Diploma

1. EXPLAIN HOW THE TRAVEL/TOURISM INDUSTRY CAN BE CATEGORIZED and CLASSIFY HOTELS ACCORDING TO SIZE/SERVICE LEVEL
2. EXPLAIN HOW HOTELS ARE ORGANIZED and HOW FUNCTIONAL HOTEL AREAS ARE CLASSIFIED
3. SUMMARIZE FRONT OFFICE OPERATIONS DURING THE FOUR STAGES OF THE GUEST CYCLE
4. DESCRIBE THE RESERVATIONS PROCESS INCLUDING TOOLS USED, POLICIES/PROCEDURES and TYPES OF GUESTS
5. LIST and DESCRIBE THE SEVEN STEPS in THE REGISTRATION PROCESS
6. DESCRIBE FRONT OFFICE PROCEDURES for COMMUNICATING WITH GUESTS and OTHER HOTEL DEPARTMENTS
7. EXPLAIN THE ISSUES and PROCEDURES for PROVIDING SECURITY IN HOTEL OPERATIONS
8. SUMMARIZE FRONT OFFICE ACCOUNTING FUNDAMENTALS and PROCEDURES for PROCESSING HOTEL ACCOUNTING TRANSACTIONS
9. IDENTIFY FUNCTIONS and PROCEDURES RELATED TO THE CHECK OUT and SETTLEMENT PROCESS
10. DESCRIBE THE ROLE of HOUSEKEEPING in COMMUNICATING ROOM STATUS and MAINTAINING PROPERTY EXCELLENCE
11. IDENTIFY the FUNCTIONS and STEPS IN THE FRONT OFFICE AUDIT.
12. DESCRIBE THE MANAGEMENT PROCESS in TERMS OF THE FUNCTIONS MANAGER PERFORM TO ACHIEVE ORGANIZATIONAL GOALS
13. EXPLAIN THE CONCEPT OF REVENUE MANAGEMENT, FORECASTING, CAPACITY MANAGEMENT and DISCOUNT ALLOCATION
14. SUMMARIZE THE RECRUITING, HIRING and TRAINING PROCESS