Skip Ribbon Commands Skip to main content
NWTC Logo   Link to Home Page

Medical Assistant Program Code 315091

Technical Diploma

Offered at the Green Bay campus. For information: (920) 498-5444. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

The Medical Assistant program prepares individuals to be competent entry-level medical assistants in the cognitive (knowledge), psychomotor (skills), and affective (behavior) learning domains. The Medical Assistant program prepares individuals to assist physicians in their offices or other medical settings. Medical assistants perform a wide range of duties. The medical assistant is responsible for medical and surgical asepsis, taking vital signs, assisting the physician with examinations and surgery, administering ECGs and administering medications. The business/administrative duties include patient reception, appointment making, record keeping, filing, bookkeeping, insurance handling, typing medical correspondence and transcription and microcomputer applications. Laboratory functions include specimen collection, performance of basic laboratory tests and microscopic work. Graduates find jobs as medical assistants, secretaries, medical laboratory assistants, phlebotomists, receptionists, medical insurance clerks and electrocardiogram technicians.

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

Medical Assistant: prepares a patient for examination or treatment, takes vital signs, performs simple lab tests, performs electrocardiograms, performs administrative functions, and assists the physician as needed within clinical procedures. Upon successful completion of the AAMA certification exam, Certified Medical Assistant status is obtained.

Medical Insurance Clerk: processes insurance claims on a computer.

EKG Technician: operates and maintains electrocardiographic machines, records the heart’s electrical activity, and provides data for diagnosis and treatment of heart ailments by physicians.

Medical Laboratory Assistant: performs simple laboratory procedures and venipunctures to collect blood specimens.

Medical Records Clerk: handles all patient medical records in areas such as progress notes and pulls records of patients on a daily basis.

Medical Office Assistant: performs a variety of duties related to bookkeeping, typing, filing, record keeping, customer relations, telephoning, general correspondence, appointments, and patient accounts.

Phlebotomist: obtains blood specimens by venipuncture and capillary puncture.

Receptionist: greets patients, schedules appointments, and answers telephone.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Medical Laboratory Technician
. Medical Office Manager
. Medical Transcriptionist

Program Outcomes

. Perform medical office administrative functions.
. Provide patient care in accordance with regulations, policies, laws, and patient rights.
. Perform medical laboratory procedures.
. Demonstrate professionalism in a health care setting.
. Demonstrate safety and emergency practices in a health care setting.

Wisconsin Caregiver Law

NWTC is required to comply with the Wisconsin Caregiver Law (1997 WISCONSIN ACT 27). The completion of a caregiver background check includes the review of criminal records for convictions of serious crimes or a history of improper behavior. Students accepted into this program must complete a background check through www.CertifiedBackground.com. Information regarding this process is provided to students immediately upon acceptance into the program. Students with a criminal history may be denied access to placement at the discretion of the clinical or practicum site. Consequently, should a student have a history of convictions of serious crimes or a history of improper behaviors, NWTC cannot guarantee clinical/practicum placement or guarantee graduation within typical program timing.

Clinical Experience

Students will have on-the-job experience in area clinics during a five-week (minimum of 200 hours), unpaid, full-time practicum during the final semester of the program. Students will be required to purchase a uniform, pay for liability insurance, provide their own transportation to assigned sites, and cover any other expenses related to clinical experiences. Students may be expected to travel distances, and participate in p.m. clinicals.

Accreditation

The Medical Assistant program at NWTC is accredited by the Commission on Accreditation of Allied Health Education Programs (www.caahep.org), upon the recommendation of the Medical Assisting Education Review Board (MAERB).
Commission on Accrediation of Allied Health Education Programs
1361 Park Street
Clearwater, FL 33756
727/210-2350
www.caahep.org

Board/Certification Examinations

. Graduates are eligible to take the CMA (AAMA) examination.
. Felons are not eligible for the AAMA Certification Examination unless the Certifying Board grants a waiver based on one or more of the mitigating circumstances listed in the Disciplinary Standards. CMAs who are currently employed or seeking employment may not use the CMA (AAMA) credential unless their CMA is current.

Flexible Learning Option

A part-time on-line and weekend track is available. This option is scheduled over a four-semester period, including one summer. For more information, contact an Academic Advisor at 920-498-5444 to schedule an appointment.

Requirements for Program Application

. Completed application.
. High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
. Admission Assessment or equivalent or ACT assessment taken within the last three years. For a list of equivalents, please contact an advisor at (920) 498-5444 or (888) 385-6982.
. Typing proficiency of 25-words per minute (mandatory preadmission typing test to be taken at NWTC Assessment Center).

Requirements for Program Entry

. As a requirement for program entry, an Academic Skills Assessment (Accuplacer or ACT) with appropriate benchmark scores is necessary. Program Benchmarks are Arithmetic, 34; Reading Comprehension, 55: Sentence Skills, 60. Applicants not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Upon completion of the plan, full program or waitlist status will be granted. To learn more about these assessments and program benchmark scores, please contact an advisor at (920) 498-5444 or (888) 385-6982.
. Attend mandatory orientation.
. Submit required immunization documentation. A fee is charged for this service. Additional information will be provided upon acceptance into the program.
. Students will be required to show proof of an annual flu vaccine.
. Complete caregiver background check. A fee is charged for this service. Additional information will be provided upon acceptance into the program.
. Complete an American Heart Association Health Care Provider CPR course. Students are required to maintain a current CPR card to comply with affiliating agency requirements.
. Complete an American Heart Association Heart Saver First Aid course.

The following certificates/technical diplomas may be applied toward this program:

. 905012, Health Care Customer Service Representative Certificate

Curriculum

Students following the study plan below will complete the Medical Assistant technical diploma in the number of semesters shown. For alternate study plans, refer to the information in the Related Links area at the right of this page.

FIRST SEMESTER

**10-501-101 Medical Terminology
3
**10-501-104 Healthcare Customer Serv.
2
**10-501-107 Intro to Health Care Computing
2
*10-890-101 College 101
1
**31-509-301 Medical Asst Admin Procedures
2
**31-509-302 Human Body in Health & Disease
3
**31-509-303 Medical Asst Lab Procedures 1
2
**31-509-304 Medical Asst Clin Procedures 1
4
SEMESTER TOTAL
19
SECOND SEMESTER

** 31-509-305 Med Asst Lab Procedures 2
2
** 31-509-306 Med Asst Clin Procedures 2
3
** 31-509-307 Med Office Insurance & Finance
2
** 31-509-308 Pharm for Allied Health
2
** 31-509-309 Medical Law, Ethics & Profess
2
** 31-509-310 Medical Assistant Practicum
3
SEMESTER TOTAL
14

TOTAL CREDITS
33

Curriculum Note
*The credit for 10-890-101, College 101, is an Institutional Requirements for graduation. Consequently, it is not part of the program credit requirements.
** No final grade lower than "C" is acceptable in any course marked with an asterisk. A student may repeat that particular course to achieve a "C" or better final grade in order to continue in or graduate from this program.

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

31-509-301 MEDICAL ASSISTANT ADMINISTRATIVE PROCEDURES...introduces medical assistant students to office management, business administration and the electronic medical record (EMR) in the medical office. Students learn to schedule appointments, perform filing, record keeping, telephone and reception duties and communicate effectively with patients and other medical office staff, and keep an inventory of supplies. (Prerequisite: Accepted into Medical Assistant program or shared LTC Ophthalmic Medical Assistant program; Corequisites: 10-501-107, Intro to Healthcare Computing or any other computer course)

31-509-302 HUMAN BODY IN HEALTH & DISEASE ...focuses on diseases that are frequently first diagnosed and treated in the medical office setting. Students learn to recognize human body anatomy and the causes, signs, and symptoms of diseases of the major body systems as well as the diagnostic procedures, usual treatment, prognosis and prevention of common diseases. (Prerequisite/Corequisite: 10-501-101, Medical Terminology)

31-509-303 MEDICAL ASSISTANT LABORATORY PROCEDURES 1...introduces medical assistant students to laboratory procedures commonly performed by medical assistants in a medical office setting. Students perform CLIA waived routine laboratory procedures commonly performed in the ambulatory care setting. Students follow laboratory safety requirements and federal regulations while performing specimen collection and processing, microbiology and urinalysis testing. (Prerequisite: Accepted into Medical Assistant Program; Pre/Corequisites: 10-501-101, Medical Terminology; 10-501-107, Intro to Healthcare Computing; 31-509-302, Human Body in Health/Disease; 31-509-301, MA Administrative Procedures; 31-509-304 Medical Assist Clin Procedures 1)

31-509-304 MEDICAL ASSISTANT CLINICAL PROCEDURES 1...introduces medical assistant students to the clinical procedures performed in the medical office setting. Students perform basic examining room skills including screening, vital signs, patient history, minor surgery and patient preparation for routine and specialty exams in the ambulatory care setting. (Prerequisite: Accepted into Medical Assistant Program; Pre/Corequisites: 10-501-101, Medical Terminology; 10-501-107, Intro to Healthcare Computing; 31-509-301, MA Administrative Procedures; 31-509-302, Human Body in Health and Disease; 31-509-303, Medical Asst Lab Procedures 1)

31-509-305 MEDICAL ASSISTANT LABORATORY PROCEDURES 2...prepares students to perform phlebotomy and CLIA waived hematology, chemistry, immunology, and laboratory procedures commonly performed by medical assistants in the ambulatory care setting. (Prerequisites: 31-509-303 Medical Assistant Laboratory Procedures; 10-501-101 Medical Terminology; 10-501-107 Intro to Health Care Computing; 31-509-304 Medical Asst Clin Procedures 1; 31-509-301 Medical Asst Admin Procedures; 31-509-302 Human Body in Health & Disease; Pre/Corequisites: 31-509-306 Med Asst Clin Proced 2; 31-509-307 Med Office Insurance & Finance; 31-509-309 Medical Law, Ethics & Profess; 31-509-310 Medical Assistant Practicum)

31-509-306 MEDICAL ASSISTANT CLINICAL PROCEDURES 2 ...prepares medical assistant students to perform patient care skills in the medical office setting. Students perform clinical procedures including administering medications, performing an electrocardiogram, assisting with respiratory testing, educating patients/community, assisting with emergency preparedness in an ambulatory care setting. (Prerequisites: 31-509-301 Medical Asst Admin Procedures; 31-509-304 Medical Asst Clin Procedures 1; 31-509-303 Medical Asst Lab Procedures 1; 31-509-302 Human Body in Health & Disease; 10-501-101 Medical Terminology; 10-501-107 Intro to Health Care Computing; Pre/Corequisites: 31-509-305 Med Asst Lab Procedures 2; 31-509-307 Med Office Insurance & Finance; 31-509-308 Pharm for Allied Health; 31-509-309 Medical Law, Ethics & Profess; 31-509-310 Medical Assistant Practicum)

31-509-307 MEDICAL OFFICE INSURANCE & FINANCE ...introduces medical assistant students to health insurance and finance in the medical office. Students perform bookkeeping procedures, apply managed care guidelines, and complete insurance claim forms. Students use medical coding and managed care terminology to perform insurance-related duties. (Prerequisites: 31-509-301, Medical Assistant Administrative Procedures; 31-509-302 Human Body in Health & Disease; 10-501-101, Medical Terminology; 10-501-107 Intro to Healthcare Computing (or any other computer course); Corequisites: 31-509-305 Medical Assistant Lab Procedures 2; 31-509-306, Medical Assistant Clinical Procedures 2; 31-509-308 Pharm for Allied Health)

31-509-308 PHARM FOR ALLIED HEALTH ...introduces students to classifying medications into correct drug categories and applying basic pharmacology principles. Students apply basic pharmacodynamics to identifying common medications, medication preparation, and administration of medications used by the major body systems. (Corequisites: 10-501-101, Medical Terminology; 31-509-302, Human Body in Health/Disease)

31-509-309 MEDICAL LAW ETHICS & PROFESSIONALISM...prepares students to display professionalism and perform within ethical and legal boundaries in the health care setting. Students maintain confidentiality, examine legal aspects of the medical record, perform quality improvement procedures, examine legal and bioethical issues, and demonstrate awareness of diversity.

31-509-310 MEDICAL ASSISTANT PRACTICUM ...requires medical assistant students to integrate and apply knowledge and skills from all previous medical assistant courses in actual ambulatory health care settings. Learners perform medical assistant administrative, clinical, and laboratory duties under the supervision of trained mentors to effectively transition to the role of a medical assistant. This is a supervised, unpaid, clinical experience. CAAHEP required practicum. (Prerequisite: Successful completion of all Medical Assistant courses.)

10-501-101 MEDICAL TERMINOLOGY ...focuses on the component parts of medical terms: prefixes, suffixes, and root words. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology. 3 cr.

10-501-104 HEALTHCARE CUSTOMER SERV...is designed as an introduction to customer service for learners interested in working in various healthcare settings. The learner investigates healthcare systems, safety standards, and the workforce. The learner examines professionalism, interpersonal and written communication skills, and confidentiality as they relate to customer service in healthcare. 2 cr.

10-501-107 INTRODUCTION TO HEALTH CARE COMPUTING...provides an introduction to basic computer functions and applications utilized in contemporary healthcare settings. Students are introduced to the hardware and software components of modern computer systems. 2 cr.

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

student holding a thermometer