Curriculum
The Casino Management Associate Degree is a two-year program. Upon graduation, a student will have completed 66 credits. Courses may be taken in any order; however, below is a suggested timeline.
FIRST SEMESTER
10-109-185 Gaming Regulations
3
10-109-187 Intro to Casino Operations
3
10-196-164 Supervisors-Personal Skills
3
10-196-189 Team Building/Prob Solve
3
10-801-136 English Composition 1
3
SECOND SEMESTER
10-102-158 Business-Introduction
3
10-103-121 Micro: Word-Intro
1
10-103-131 Micro: Excel-Intro
1
10-103-141 Micro: Access-Intro
1
10-104-191 Customer Service
3
10-109-186 Casino Marketing
3
10-801-196 Oral/Interpersonal Comm
3
10-804-123 Math w Business Apps
3
THIRD SEMESTER
10-109-188 Slots Management
3
10-109-198 Table Games Management
3
10-196-193 Human Resource Mgmt
3
10-809-172 Race Ethnic & Diversity
3
FOURTH SEMESTER
10-504-124 Gaming Protection
3
10-504-125 Surveillance Operations
3
10-809-166 Intro to Ethics: Theory & App
3
10-809-199 Psychology Of Human Relations
3
Suggested Electives
10-102-100, Business and Info Technology Occupational Prep
And
10-109-192, Casino Operations-Internship
COURSE DESCRIPTIONS
These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.
10-102-158 BUSINESS-INTRODUCTION ...organization/management process of human resources, production, operations, marketing, distribution, and finances; risk management; ethics/legalistic management; international business; accounting, computers, and data processing.
10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, and printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating and formatting tables, graphics; and merging documents. Requires Windows experience.
10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Requires Windows experience.
10-103-141 MICRO: ACCESS-INTRODUCTION ...creating and modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form and report wizards. Requires Windows experience.
10-104-191 CUSTOMER SERVICE ...develop professional telephone etiquette, explore customer service work environments, identify and analyze customer service failures, resolve problems cost effectively, set complaint policies, and develop communication techniques to handle complaining customers.
10-109-185 GAMING REGULATIONS ...provides an in-depth look at regulatory systems used in gaming; information on regulatory framework, Indian Gaming regulations, and federal government involvement in this relationship.
10-109-186 CASINO MARKETING ...an in-depth study of gaming marketing techniques used in gaming both locally and nationwide. Emphasis on casino marketing department, staffing, organization, duties and procedures.
10-109-187 INTRO TO CASINO OPERATIONS...management techniques used in gaming. Emphasis on casino organization, staffing, labor/management relations both for the mid-level casino supervisor and the casino executive.
10-109-188 SLOTS MANAGEMENT ...emphasis on casino organization, staffing and labor/management relations both for the mid-level casino supervisor and the casino executive. Practical application of technicians, floor, shift managers duties is stressed.
10-109-198 TABLE GAMES MANAGEMENT...basic understanding of rules and regulations for roulette, slots, blackjack and Caribbean stud games and understanding the various personnel roles, duties and their functions.
10-196-164 SUPERVISORS-PERSONAL SKILLS ...time management and personal planning, emotional intelligence, effective communication, assertiveness and stress management related to the challenges of a supervisor.
10-196-189 TEAM BUILDING/PROBLEM SOLVING ...benefits and challenges of group work, necessary roles in a team, stages of team development, meeting facilitation, different approaches to problem solving, consensus, data acquisition, analysis, developing alternative solutions, implementation and evaluation.
10-196-191 SUPERVISION ...front-line leadership including teamwork, setting goals, planning, delegation, controlling, communication, motivation, performance management, staffing, training, problem solving, and conflict management.
10-196-193 HUMAN RESOURCE MANAGEMENT ...impacts of EEOC, writing job descriptions, recruitment, selection, conducting job interviews, orientation, developing policies and procedures, training, performance, counseling and development, and compensation and benefit strategies.
10-504-124 GAMING PROTECTION ...basic gaming sheets, slots and table games, observe suspicious activity and breaches of policy procedure
10-504-125 SURVEILLANCE OPERATIONS ...basic understanding of camera systems and operations, policy and procedures for the various geographical areas of the casino and observation techniques.
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. 3 cr.
10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. 3 cr.
10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisite: Recommendation:Accuplacer Arithmetic = 65). 3 cr.
10-809-172 RACE ETHNIC & DIVERSITY ...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. 3 cr.
10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. 3 cr.
10-809-166 INTRO TO ETHICS: THEORY & APP ...basic understanding of theoretical foundations of ethical thought; analyze/compare relevant issues using diverse ethical perspectives; critically evaluate individual, social/professional standards of behavior--applying a systematic decision-making process. 3 cr.
10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. 3 cr.