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Office Professional Program Code 311061

1 Year Technical Diploma

Offered at the Green Bay, Marinette and Sturgeon Bay campuses. For information in Green Bay: (920) 498-5444. For information in Marinette: (715) 735-9361. For information in Sturgeon Bay: (920) 746-4900. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

Office Professional students are prepared for entry-level office positions. Skills are developed in word processing, spreadsheet, presentation graphics, database, document creation, telephone messaging, records management, office procedures, and keyboarding. Credits earned in the program can be applied toward the Software Level 1 and/or Software Level 2 certificates and the Administrative Professional Associate Degree program.

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

Office Professional: performs a variety of duties related to keyboarding, filing, word processing, telephoning, making appointments, recordkeeping, setting up meetings, handling customer relations, entering data, and handling incoming and outgoing mail.

Records Coordinator: works in offices with a great volume of records in which indexing, cross-referencing, filing, retrieving, and charging-out records are important job functions.

Front Desk Coordinator: manages the company’s lobby area; greets and directs all visitors, including vendors, clients, job candidates and customers; ensures completion of paperwork, sign-in and security procedures; handles special administrative projects, as well as overflow work from department and executive assistants; depending on the size of the firm, also may answer incoming calls.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Administrative Professional
. Executive Assistant
. Team Leader
. Office Manager

The following certificates/technical diplomas may be applied toward this program:

. 611061, Business Professional Essentials Pathway Certificate
611062, Business Software Essentials Pathway Certificate

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during the year contact your academic advisor.

Program Outcomes

. Demonstrate effective workplace communications.
. Apply technology skills to business and administrative tasks.
. Perform routine administrative procedures.
. Manage administrative projects.
. Maintain business relationships.
. Model professionalism in the workplace.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. For a list of equivalents, go to
. Basic math.
. Keyboarding proficiency at 30 WPM using the TOUCH method is required. (Mandatory pre-admission keyboarding test to be taken at the NWTC Assessment Center.)
. As a requirement for program entry, an Academic Skills Assessment (Compass) with appropriate benchmark scores is necessary. Program Benchmarks are Pre-Algebra: 27; Reading 70; Writing Skills: 74. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.


Students following the study plan below will complete the Office Professional technical diploma in the number of semesters shown.


10-103-111 Micro: Windows/Computer Basics
10-103-121 Micro: Word-Intro
10-103-151 Micro: PowerPoint-Intro
10-103-161 Outlook 2013
10-106-102 Info Process Principles
10-106-107 Keyboard-Speed Building 1
10-106-131 Proofreading/Editing Essen 1
10-106-153 Professional Profile
10-801-136 English Composition 1
* 10-890-101 College 101

10-103-122 Micro: Word-Part 2
10-103-131 Micro: Excel-Intro
10-103-141 Micro: Access-Intro
10-105-103 Career Preparation
10-106-127 Admin Business Procedures 1
10-106-132 Proofreading/Editing Essen 2
10-106-142 Software Projects
10-106-154 Records Management
10-106-172 Telephone/Messaging Skills
10-106-197 Office Prof Intern Practicum
10-804-123 Math w Business Apps


Curriculum Note
Portfolio: Students are required to complete a program portfolio prior to graduation.
*The credit for 10-890-101, College 101, is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements.


These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-103-111 MICRO: WINDOWS/COMPUTER BASICS ...Windows desktop elements, help features, folder and file management (create, delete, move, find file), and Search strategies. Blackboard, internet, and e-mail usage.

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-122 MICRO: WORD-PART 2 ...advanced word processing features including working with headers/footers, inserting quick parts, themes, styles, sort and select; footnotes/endnotes, images, shapes, shared documents; specialized tables and indexes; forms; and sharing data. (Corequisite: 10-103-121, Micro: Word-Intro)

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-141 MICRO: ACCESS-INTRODUCTION ...creating/modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form/report wizards. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation skills using: graphics, diagrams, design themes, sounds, animations, slide transitions, and integration with other software. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. (Corequisite: 10-103-121, Micro: Word-Intro)

10-103-161 OUTLOOK 2013...create and organize E-mail, schedule meetings, create tasks, and manage contacts.

10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisites: 10-105-101, Career Planning; 10-801-136, English Composition 1)

10-106-102 INFORMATION PROCESSING PRINCIPLES introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.

10-106-107 KEYBOARD-SPEED BUILDING 1 ...skill development on the alphabetic keyboard using analytic/diagnostic software. Requires touch keyboarding at 30 wpm. Students can learn touch keyboarding method in 10-106-145, Keyboarding.

10-106-127 ADMINISTRATIVE BUSINESS PROCEDURES 1's business environment includes management of prioritization and organizational skills, workplace mail and copying, meeting coordination, and creating effective business communication using appropriate formats and variety of application tools. (Prerequisites: 10-106-131, Proofreading/Editing Essentials 1; 10-106-102, Information Processing Principles; Corequisite: 10-106-142, Software Projects)

10-106-131 PROOFREADING/EDITING ESSENTIALS 1 ...develop skills for using, identifying, and correcting grammar, spelling, punctuation, capitalization, numbers and abbreviations to create error-free business documents. Introduction to and use of reference resources and portfolio guidelines. (Corequisite: 10-801-136, English Composition 1)

10-106-132 PROOFREADING/EDITING ESSENTIALS 2 ...apply advanced proofreading, editing and composition skills in electronic and business documents using reference manuals and other resources. Multitasking and decision-making skills are enhanced through proofreading abilities. (Prerequisite: 10-106-131, Proofreading/Editing Essentials 1)

10-106-142 SOFTWARE PROJECTS ...applying Windows and Word features to manage and format business documents while exercising decision-making, increasing efficiency, and enhancing keyboarding skills. Windows, advanced Word, and minimum 45 wpm is highly recommended. (Prerequisite: 10-106-107, Keyboard-Speed Building 1; Corequisite: 10-103-122, Micro: Word-Part 2)

10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.

10-106-154 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology.

10-106-172 TELEPHONE/MESSAGING SKILLS ...using the telephone effectively and efficiently in the world of work; telephone etiquette, messaging, and voice mail.

10-106-197 OFFICE PROFESSIONAL INTERN PRACTICUM ...hands-on experience applying skills developed in the program at an approved employment site with employer supervision and discussion with the instructor. Course should be taken during the last semester. (Corequisites: 10-102-100, Bus and Info Occup Prep; 10-106-127, Administrative Business Procedures 1; 10-801-136, English Composition 1; 10-804-123, Math w Business Apps)

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Compass Writing Skills=74 AND Compass Reading=70 OR ACT-English =18 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-838-105, Intro to Reading and Study Skills with "C" or better OR equivalent) 3 cr.

10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisites: Compass Pre-Algebra=27 or ACT-Math score=15 or 10-834-109, Pre Algebra AND Compass-Reading=70 or ACT-Reading=15 or 10-838-105, Intro to Reading & Study Skills with "C" or better OR equivalent) 3 cr.

office professional working at a computer