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Health Care Business Services Program Code 101601

Associate Degree

Offered throughout the District. For information in Green Bay: (920) 498-5444. For information in Marinette: (715) 735-9361. For information in Sturgeon Bay: (920) 746-4900. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

Health Care Business Services prepares a student to work in the business office of medical and dental clinics, hospitals, nursing homes, related healthcare facilities, and health insurance settings in administrative, financial, and customer service roles.

Students who have an interest in the business and information aspects of healthcare, but are unsure of their preferences in this growing field, have a special opportunity to explore their options. The Health Information Technology and Health Care Business Services programs share many courses throughout the curriculum. This allows students to explore opportunities in both fields. This is a unique opportunity within the College.

Employment Potential

A graduate of this program will have the potential for employment as:

. Admitting Representative

. Appointment Scheduler

. Claims Analyst

. Insurance Billing Specialist

. Medical Records Associate

. Patient Services Representative

. Patient Accounts Associate

. Provider Relations Associate

. Financial Counselor

. Medical and Insurance Customer Service Representative

With additional education and/or work experience, graduates may find other opportunities for employment.

. Clinic Office Supervisor or Manager
. Hospital Administrative Assistant
. Medical Credit Manager
. Nursing Home Administrator
. Nursing Home Administrative Assistant
. Patient Accounts Supervisor
. Health Insurance Supervisor/Trainer
. Certified Coding Specialist
. Health Insurance Provider Contract Analyst
. Physician Relations Administrator


. Students will be required to provide their own transportation to internship sites and cover any other expenses related to internship experiences. Students may be expected to travel distances to internships.
. Students will be required to complete a caregiver background check. A fee is charged for this service. Additional information will be provided upon acceptance into the program.
. Students will be required to show documentation of 2 TB tests from within the past 12 months prior to their internship. A fee is charged for this service. Students may be required by the internship site to provide proof of immunizations prior to interning. Additional information will be provided upon acceptance into the program.
. Students will be required to show proof of an annual flu vaccine.
. Students are required to petition for an internship assignment. Students may petition by submitting a "Petition to Enter Internship" form to the Health Sciences Department office according to the following schedule:
. Spring semester internship deadline is October 31.
. Fall semester internship deadline is March 31.
. NWTC will make every effort to place students in the semester they request. However, NWTC cannot guarantee an internship site assignment in the semester being requested.

Program Outcomes

. Follow federal, state, and local laws and regulations.
. Identify marketing methods and benefits for health care facilities.
. Use service and managed care contracts.
. Process patient accounts receivables.
. Schedule patient appointments.
. Use medical terminology.
. Use ICD and CPT/HCPCS coding.
. Complete and process health insurance claim forms.
. Process medical records release and storage procedures.
. Identify components of the U.S. healthcare delivery system.
. Apply computer skills specific to health care and health insurance.
. Record accounting and financial transactions in a medical setting.
. Use a computer keyboard.
. Investigate effective telephone techniques.
. Explore components of the employment interview.

Wisconsin Caregiver Law

NWTC is required to comply with the Wisconsin Caregiver Law (1997 WISCONSIN ACT 27). The completion of a caregiver background check includes the review of criminal records for convictions of serious crimes or a history of improper behavior. Students accepted into this program must complete a background check through Information regarding this process is provided to students immediately upon acceptance into the program. Students with a criminal history may be denied access to placement at the discretion of the clinical or practicum site. Consequently, should a student have a history of convictions of serious crimes or a history of improper behaviors, NWTC cannot guarantee clinical/practicum placement or guarantee graduation within typical program timing.

Requirements for Program Application

. Completed application.
. High school transcript or equivalent. (For a list of equivalents, go to
. Admission Assessment or equivalent or ACT assessment taken within the last five years. (For a list of equivalents, please contact a Counselor.)
. Typing proficiency of 30 words per minute (mandatory preadmission typing test to be taken at the NWTC Assessment Center).

Requirements for Program Entry

. As a requirement for program entry, an Academic Skills Assessment (Compass) with appropriate benchmark scores is necessary. Program benchmarks are Pre-Algebra, 27; Reading, 75; Writing Skills, 89. Applicants not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Upon completion of the plan, full program or waitlist status will be granted. To learn more about these assessments and program benchmark scores, please contact an advisor at (920) 498-5444 or (888) 385-6982.
. Attend mandatory program orientation and welcome week..

Flexible Learning Option

. The majority of Health Care Business Services program courses are offered on-line.
. The program may be completed in a part-time or full-time format.

The following certificates/technical diplomas may be applied toward this program:

. 901041, Health Care Business Services Certificate

Study Abroad Opportunities

The International Studies staff continually seeks opportunities for students to travel abroad for educational experiences that may be offered in association with program courses. To find out more about which of your program courses may offer an opportunity during this academic year, contact your academic advisor.


Students following the study plan below will complete the Health Care Business Services associate degree on-line in the number of semesters shown.


10-103-111 Micro: Windows/Computer Basics
10-103-121 Micro: Word-Intro
* 10-501-101 Medical Terminology
* 10-530-172 Healthcare Delivery Systems
* 10-530-176 Health Data Management
* 10-530-181 Intro to the Health Record
10-801-136 English Composition 1
* 10-806-189 Basic Anatomy
** 10-890-101 College 101

10-103-131 Micro: Excel-Intro
10-103-151 Micro: PowerPoint-Intro
* 10-160-161 Insurance Health Principles
* 10-530-155 Diagnostic/Procedure Coding
* 10-530-178 Healthcare Law & Ethics
10-801-196 Oral/Interpersonal Comm
10-804-123 Math w Business Apps

10-101-106 Accounting-for Non-Accountants
10-103-141 Micro: Access-Intro
10-104-191 Customer Service
* 10-160-143 Medical Practice Proc
* 10-160-151 Healthcare Relations
* 10-501-102 Intro to Dental Terminology
10-809-198 Intro to Psychology

* 10-160-140 HCBS Internship
* 10-160-167 HCBS Capstone
* 10-160-165 HCBS Organizational Resources
* 10-160-166 Medical Billing Processes
10-809-172 Intro to Diversity Studies
10-809-195 Economics
10-809-196 Intro to Sociology


Curriculum Note
* No final grade lower than a "C" is acceptable in any of the courses marked with an asterisk. A student who withdraws or receives a grade lower than a "C" in a program course may apply for re-entry into the program. Consideration for re-entry will be at the discretion of the re-entry team and will be dependent on clinical availability.
**The credit for 10-890-101, College 101 is an institutional requirement for graduation. Consequently, it is not part of the program credit requirements.
. A candidate who does not meet the requirements for program entry should meet with an academic advisor to develop a learning plan to make up any deficiencies through testing or course work.
. It is recommended that students interested in pursuing a degree in Health Information Technology should take ICD Diagnosis Coding (10-530-197) and CPT Coding (10-530-184) in place of Diagnostic/Procedure Coding (10-530-155).


These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.

10-103-111 MICRO: WINDOWS/COMPUTER BASICS ...Windows desktop elements, help features, folder and file management (create, delete, move, find file), and Search strategies. Blackboard, internet, and e-mail usage.

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-141 MICRO: ACCESS-INTRODUCTION ...creating/modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form/report wizards. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation skills using: graphics, diagrams, design themes, sounds, animations, slide transitions, and integration with other software. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. (Corequisite: 10-103-121, Micro: Word-Intro)

10-104-191 CUSTOMER SERVICE ...develop professional telephone etiquette, explore customer service work environments, identify and analyze customer service failures, resolve problems cost effectively, set complaint policies, and develop communication techniques to handle complaining customers.

10-160-140 HEALTHCARE BUSINESS SERVICES INTERNSHIP planning, resumes, interviews, search strategy, actual health care work experience, applied workplace improvements and ethical model. (Prerequisites: Accepted in the Health Care Business Services Program; 10-530-155, Diagnostic/Procedure Coding; Corequisite: 10-160-166, Medical Billing Processes)

10-160-143 MEDICAL PRACTICE PROCEDURES ...professional duties, medical scheduling, admissions, medical office software, 10-key, third-party payer processes, managed care procedures, empathy, diversity, medical records, confidentiality, information systems, regulation, office medical administration. (Prerequisites: 10-103-111, Micro: Windows Intro; 10-103-121, Micro: Word-Intro; 10-530-176, Health Data Management; 10-530-155, Diagnostic/Procedure Coding; 10-160-161, Insurance Health Principles; Corequisite: 10-101-106, Accounting for Non-Accountants)

10-160-151 HEALTHCARE RELATIONS ...financing of healthcare, managed care participants and products, integrated systems, organizational structure, provider networks, purchasers, cost containment, quality of care, regulation, and accountability. (Prerequisite: 10-160-161, Insurance Health Principles)

10-160-161 INSURANCE HEALTH PRINCIPLES ...this course presents common health insurance terminology. Students are introduced to various insurance programs including: private health insurance, Workers’ Compensation, disability insurance, hospital insurance, government plans including: Medicare, Medicaid and TriCare. (Corequisite: 10-530-172, Healthcare Delivery Systems)

10-160-165 HCBS ORGANIZATIONAL RESOURCES...a study of the principles of management to include planning, organizing, human resource management, directing, and controlling as related to the health information department. (Corequisite: 10-160-143, Medical Practice Procedures)

10-160-166 MEDICAL BILLING PROCESSES...optimizing key billing and collection processes; breaking down the billing and collection process; granting credit in a medical facility; examine expected performance outcomes and advanced billing practices. (Prerequisites: 10-101-106, Accounting for Non-Accountants; 10-160-143, Medical Practice Procedures)

10-160-167 HCBS CAPSTONE ... alternative to the internship. May include an in-depth study of a healthcare provider, business, career, or job shadowing. (Prerequisites: Accepted in the Health Care Business Services program; 10-530-155, Diagnostic/Procedure Coding; Corequisite: 10-160-166, Medical Billing Processes)

10-501-101 MEDICAL TERMINOLOGY ...focuses on the component parts of medical terms: prefixes, suffixes, and root words. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

10-501-102 INTRODUCTION TO DENTAL TERMINOLOGY...this course introduces dental vocabulary and terms used in the dental office. Topics include word parts, root words and basic dental terminology.

10-530-155 DIAGNOSTIC/PROCEDURE CODING...the International Classification of Diseases and Current Procedural Terminology with emphasis on coding skills, use of this classification system in health care settings, its application for statistical and reimbursement purposes. (Prerequisites: 10-501-101, Medical Terminology; 10-806-189, Basic Anatomy)

10-530-172 HEALTHCARE DELIVERY SYSTEMS...examines the organization, financing, regulation, and delivery of health care services. Includes the study of healthcare professionals.

10-530-176 HEALTH DATA MANAGEMENT...introduces the use and structure of health care data elements, data sets, data standards, their relationships to primary and secondary record systems and health information processing. (Corequisite: 10-530-181, Intro to Health Record)

10-530-178 HEALTHCARE LAW & ETHICS ...examines regulations for the content, use, confidentiality, disclosure, and retention of health information. An overview of the legal system and ethical issues are addressed. (Prerequisite: 10-530-176, Health Data Management; accepted in the Health Information Technology program, Health Care Business Services program or Medical Coding Specialist certificate)

10-530-181 INTRO TO THE HEALTH RECORD ... illustrate the flow of health information in various health care delivery systems and within the health information department; retrieve data from health records; professional ethics; confidentiality and security of information.

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Compass Writing Skills=74 AND Compass Reading=70 OR ACT-English =18 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-838-105, Intro to Reading and Study Skills with "C" or better OR equivalent) 3 cr.

10-806-189 BASIC ANATOMY ...examines concepts of anatomy and physiology as they relate to health careers. Learners correlate anatomical and physiological terminology to all body systems. (Prerequisite: Compass Reading = 70 OR ACT-Reading =15 OR 10-838-105, Intro to Reading and Study Skills OR equivalent) 3 cr.

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: Compass Reading=70 AND Compass Writing Skills=60 OR ACT- Reading =15 and ACT English=16 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing with "C" or better OR equivalent) 3 cr.

10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisites: Compass Pre-Algebra=27 or ACT-Math score=15 or 10-834-109, Pre Algebra AND Compass-Reading=70 or ACT-Reading=15 or 10-838-105, Intro to Reading & Study Skills with "C" or better OR equivalent) 3 cr.

10-809-198 INTRODUCTION TO PSYCHOLOGY ...survey of theoretical foundations of human behavior such as sensation and perception, motivation, emotions, learning, personality, psychological disorders, therapy, stress, and human diversity in personal, social and vocational settings. (Prerequisite: Compass Writing Skills=60 AND Compass Reading=70 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-172 INTRO TO DIVERSITY STUDIES...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: Compass Writing Skills=60 AND Compass Reading=70 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. (Prerequisite: Compass Writing Skills=60 AND Compass Reading=70 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-196 INTRODUCTION TO SOCIOLOGY ...the nature and variety of groups; inequality, race and ethnicity; family, population, social integration, and change; collective behavior; politics, economics, religion, education, and the effects of technology. (Prerequisite: Compass Writing Skills=60 AND Compass Reading=70 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

Healthcare business services