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Computer Support Technician - IT Program Code 311546

Technical Diploma

Offered at the Green Bay and Marinette campuses. For information in Green Bay: (920) 498-5444. For information in Marinette: (715) 735-9361. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

Computer Support Technician - IT emphasizes problem solving using microcomputer hardware and software facilities including command line environment and Windows operating systems, Microsoft Word, and Microsoft Excel.

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

IT Consultant: provides one-on-one problem solving for users.

Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

With additional education and/or work experience, graduates may find other opportunities for employment.

. IT Trainer
. Network Assistant

Note

This can also be the first year of the two-year Computer Support Specialist - IT program on the Green Bay campus.

The following certificates/technical diplomas may be applied toward this program:

. 901542, Computer Support Certificate

Program Outcomes

. Develop attractive and effective slide shows using PowerPoint presentation software.
. Develop professional letters and reports using Word document processing software.
. Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
. Develop computer programs to perform common business functions using the Visual BASIC programming language.
. Perform common help desk and end-user support functions using current technologies and protocols.
. Install, configure, and maintain computer hardware and peripherals.
. Perform basic computer system functions and operations using the command line and shell scripts.
. Configure and administer common microcomputer operating systems.
. Automate Windows operations using common operating system scripting languages.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
. One year of high school algebra completed.
. Ability to use computer keyboard and mouse.
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Program benchmarks are Reading Comprehension: 55; Sentence Skills: 75; Arithmetic 65. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Curriculum

Students following the study plan below will complete the Computer Support Technician technical diploma in the number of semesters shown.

FIRST SEMESTER

10-101-106 Accounting-for Non-Accountants
3
10-150-174 IT:Network:Client Op Sys
3
10-154-150 IT:Support:Hardware-Intro
3
10-154-160 IT:Support:Software-Intro
3
* 10-801-136 English Composition 1
3
10-804-133 Math & Logic
3
** 10-890-101 College 101
1
SEMESTER TOTAL
19
SECOND SEMESTER

10-102-158 Business Principles
3
10-152-163 IT:Program:Visual Basic
3
10-154-153 IT:Support:Oper Sys & Data Com
3
10-154-190 IT:Support:Help Desk/User Sup
2
10-801-196 Oral/Interpersonal Comm
3
10-801-197 Technical Reporting
3
SEMESTER TOTAL
17

TOTAL CREDITS
36

Curriculum Note
* Students must earn a grade of "C" or better in 10-801-136, English Composition to enroll in 10-801-197, Technical Reporting.
**The credit for 10-890-101, College 101, is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements.

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.

10-102-158 BUSINESS PRINCIPLES ...economics and business; global business; ethics and social responsibility; business ownership; entrepreneurship; business management; marketing; managing financial resources; legal issues impacting business; using technology to manage information.

10-150-174 IT:NETWORK:CLIENT OPERATING SYSTEMS ...basic OS functions; memory, CPU, device/file management techniques, OS installation/configuration; configuration of I/O and storage devices; basic network connectivity; standard system maintenance procedures; command line introduction and batch file writing.

10-152-163 IT:PROGRAM:VISUAL BASIC ...introduction to programming using the Visual Basic.NET programming language. Program definition and design, form design, and the coding, testing, and debugging of programs are covered. (Prerequisites: 10-150-174, IT:Network:Client Op Sys; 10-154-160, IT:Support:Software-Intro; 10-804-133, Math & Logic)

10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.

10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation, configuration of desktop/network OS, system security/audit policy, data communications, network topologies, convergence technologies, mobile applications, virtual desktop management and advanced scripting. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)

10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Word, PowerPoint, Excel, Email correspondence, Internet search engines, and file compression.

10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

10-804-133 MATH & LOGIC ...students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases. (Prerequisites: Accuplacer-Arithmetic score=65 or ACT-Math score=15 or 10-834-109, Pre Algebra AND Accuplacer-Reading=55 or ACT-Reading=15 or 10-838-105, Intro to Reading & Study Skills with "C" or better OR equivalent)

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer-Sentence Skills =75 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-838-105, Intro to Reading and Study Skills with "C" or better OR equivalent) 3 cr.

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: Accuplacer- Reading =55 and Accuplacer Sentence Skills=60 OR ACT- Reading =15 and ACT English=16 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing with "C" or better OR equivalent) 3 cr.

10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition I OR 10-801-195, Written Communication with “C” or better) 3 cr.

student working on a cpu