Computer Support Technician - IT Program Code 311546

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

IT Consultant: provides one-on-one problem solving for users.

Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

With additional education and/or work experience, graduates may find other opportunities for employment.

. IT Trainer
. Network Assistant

Note

This can also be the first year of the two-year Computer Support Specialist - IT program on the Green Bay campus.

The following certificates/technical diplomas may be applied toward this program:

. 901542, Computer Support Certificate

Program Outcomes

. Develop attractive and effective slide shows using PowerPoint presentation software.
. Develop professional letters and reports using Word document processing software.
. Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
. Develop computer programs to perform common business functions using the Visual Basic programming language.
. Perform common help desk and end-user support functions using current technologies and protocols.
. Install, configure, and maintain computer hardware and peripherals.
. Perform basic computer system functions and operations using the command line and shell scripts.
. Configure and administer common microcomputer operating systems.
. Automate Windows operations using common operating system scripting languages.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. (For a list of equivalents, go to www.nwtc.edu/gettingstarted.)
. One year of high school algebra completed.
. Ability to use computer keyboard and mouse.
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. This will include an Algebra assessment. Admission Benchmarks are: Reading Comprehension: 55; Arithmetic: 34; Sentence Skills: 60. However, we recommend a student receive the following scores to be successful in this program. Reading Comprehension: 95; Arithmetic: 66; Sentence Skills: 89; Algebra: 86. Remediation options are available to reach recommended scores. Equivalent assessment scores are acceptable. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Curriculum

The Computer Support Technician - IT Technical Diploma is a one-year, two-semester program. Upon graduation, a student will have completed 35 credits.

FIRST SEMESTER

SECOND SEMESTER

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.

10-102-158 BUSINESS-INTRODUCTION ...organization/management process of human resources, production, operations, marketing, distribution, and finances; risk management; ethics/legalistic management; international business; accounting, computers, and data processing.

10-150-174 IT:NETWORK:CLIENT OPERATING SYSTEMS ...basic OS functions; memory, CPU, device/file management techniques, OS installation/configuration; configuration of I/O and storage devices; basic network connectivity; standard system maintenance procedures; command line introduction and batch file writing.

10-152-163 IT:PROGRAM:VISUAL BASIC ...introduction to programming using the Visual Basic.NET programming language. Program definition and design, form design, and the coding, testing, and debugging of programs are covered. (Prerequisites: 10-150-174, IT:Network:Client Op Sys; 10-154-160, IT:Support:Software-Intro)

10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.

10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation, configuration of desktop/network OS, system security/audit policy, data communications, network topologies, convergence technologies, mobile applications, virtual desktop management and advanced scripting. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)

10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Word, PowerPoint, Excel, Email correspondence, Internet search engines, and file compression.

10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

10-804-133 MATH & LOGIC ...students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases. (Recommendation: Accuplacer Algebra Test = 61)

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. 3 cr.

10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. 3 cr.

10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition 1 OR 10-801-195, Written Communication) 3 cr.

10-809-172 RACE ETHNIC & DIVERSITY ...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. 3 cr.