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Computer Support Specialist - IT Program Code 101543

Associate Degree

Offered at the Green Bay and Marinette campuses. For information in Green Bay: (920) 498-5444. For information in Marinette: (715) 735-9361. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

The Computer Support Specialist - IT program emphasizes problem solving using current software packages, programming in Visual BASIC, hardware configurations, networking, operating systems, and software system design.

Employment Potential

A graduate of the program will have the potential for employment in the following areas:

IT Consultant: provides one-on-one problem solving for users.

Help Desk/Support Specialist: develops customized user menus, installs software packages, administers networks, and is a support technician for software packages.

PC Programmer: performs detailed program design, coding, testing, debugging, documentation, and implementation of online or interactive systems.

Computer Sales Representative: makes customer calls, establishes customer contacts, identifies customer needs, and prepares proposals.

IT Trainer: trains employees on software packages which enable the user to solve problems on an individual basis.

Network Assistant: helps to configure networks, installs hardware and software, and trains users.

Desktop Application Developer: provides for the development, testing, implementation, documentation, and support of customized desktop applications.

PC Repair Technician: maintains and repairs hardware components of desktop computers, network servers and devices, and peripheral equipment including printers and scanners.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Network Administrator
. Database Administrator
. Internet Site Administrator
. Hardware Technician
. IT Department Supervisor

The following certificates/technical diplomas may be applied toward this program:

. 311546, Computer Support Technician - IT
. 901542, Computer Support Certificate - IT

Program Outcomes

. Develop attractive and effective slide shows using PowerPoint presentation software.
. Develop professional letters and reports using Word document processing software.
. Develop professional and user-friendly spreadsheets using Excel spreadsheet software.
. Develop business applications which integrate and share different types of files or objects.
. Automate application software operations via macros and VBA programming techniques.
. Develop relational database applications using database management software to code SQL statements and queries.
. Design a normalized database and develop entity relationships.
. Develop attractive and effective Web pages using HTML and CSS coding techniques.
. Install, configure, and maintain computer hardware and peripherals.
. Troubleshoot and repair computer hardware and operating systems problems.
. Develop computer programs to perform common business functions using the Visual BASIC programming language.
. Perform basic computer system functions and operations using the command line and shell scripts.
. Configure and administer common microcomputer operating systems.
. Automate Windows operations using common operating system scripting languages.
. Perform common help desk and end-user support functions using current technologies and protocols.
. Plan and conduct computer training sessions using appropriate technologies and delivery methods.
. Develop effective lesson plans, training materials, and assessment tools to support technical presentations.
. Develop technical documentation and "help" resources to support the use of computer facilities and services.
. Apply job seeking skills to secure employment in the computer field.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
. One year of high school algebra completed.
. Ability to use computer keyboard and mouse.
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Program benchmarks are Reading Comprehension: 55; Sentence Skills: 75; Arithmetic: 65. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Curriculum

Students following the study plan below will complete the Computer Support Specialist associate degree in the number of semesters shown.

FIRST SEMESTER

10-101-106 Accounting-for Non-Accountants
3
10-150-174 IT:Network:Client Op Sys
3
10-154-150 IT:Support:Hardware-Intro
3
10-154-160 IT:Support:Software-Intro
3
* 10-801-136 English Composition 1
3
10-804-133 Math & Logic
3
** 10-890-101 College 101
1
SEMESTER TOTAL
19
SECOND SEMESTER

10-102-158 Business Principles
3
10-152-163 IT:Program:Visual Basic
3
10-154-153 IT:Support:Oper Sys & Data Com
3
10-154-190 IT:Support:Help Desk/User Sup
2
10-801-196 Oral/Interpersonal Comm
3
10-801-197 Technical Reporting
3
SEMESTER TOTAL
17
THIRD SEMESTER

10-102-100 Bus and Info Tech Occup Prep
1
10-107-194 IT:Documentation
2
10-150-163 IT:Network:Cisco 1
3
 OR
 
10-150-165 IT: Network: Microsoft Server 1
3
10-154-125 IT:Web:Database Development
3
10-154-157 IT:Support:Advanced Projects
3
10-154-171 IT:Support:Integration-VBA
3
10-809-172 Intro to Diversity Studies
3
SEMESTER TOTAL
18
FOURTH SEMESTER

10-107-195 IT:Training
2
10-152-184 IT:Web:Programming-SQL
3
10-152-185 Website Coding
3
10-154-199 IT:Support: Intern Practicum
2
10-809-195 Economics
3
10-809-199 Psychology Of Human Relations
3
SEMESTER TOTAL
16

TOTAL CREDITS
70

Curriculum Note
A student desiring a strong financial background or a student planning to double major in Accounting is advised to substitute the four credit Accounting 1 (10-101-110) for the three-credit Accounting for Non-Accountants (10-101-106). To discuss this further, please contact an NWTC counselor or academic advisor.
* Students must earn a grade of "C" or better in 10-801-136, English Composition to enroll in 10-801-197, Technical Reporting.
**The credit for 10-890-101, College 101, is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements.

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.

10-102-100 BUS AND INFO TECH OCCUP PREP ...career exploration, self- exploration, career planning, career placement, job seeking skills. This course should not be taken before the 3rd semester or completing at least half of the core program courses.

10-102-158 BUSINESS PRINCIPLES ...economics and business; global business; ethics and social responsibility; business ownership; entrepreneurship; business management; marketing; managing financial resources; legal issues impacting business; using technology to manage information.

10-107-194 IT:DOCUMENTATION ...plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1 or equivalent)

10-107-195 IT:TRAINING ...effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-160, IT:Support:Software-Intro AND 10-154-150, IT:Support:Hardware-Intro)

10-150-163 IT:NETWORK:CISCO 1 ...cable characteristics and termination, structured cabling systems, OSI reference model, IP addressing and subnetting, network architectures and basic protocols, Ethernet switches, basic router operation and configuration.

10-150-165 IT:NETWORK:MICROSOFT SERVER 1 ...Microsoft Server OS administration and implementation. Learner will install and configure the OS, Active Directory, Group Policies, IIS and security. (Prerequisite: 10-150-174, IT:Network:Client Operating Systems)

10-150-174 IT:NETWORK:CLIENT OPERATING SYSTEMS ...basic OS functions; memory, CPU, device/file management techniques, OS installation/configuration; configuration of I/O and storage devices; basic network connectivity; standard system maintenance procedures; command line introduction and batch file writing.

10-152-163 IT:PROGRAM:VISUAL BASIC ...introduction to programming using the Visual Basic.NET programming language. Program definition and design, form design, and the coding, testing, and debugging of programs are covered. (Prerequisites: 10-150-174, IT:Network:Client Op Sys; 10-154-160, IT:Support:Software-Intro; 10-804-133, Math & Logic)

10-152-184 IT:WEB:PROGRAMMING-SQL ...write queries in a relational database: creating tables, setting primary/foreign keys, populating tables, manipulating data and reporting. Explore join types, stored procedures, functions, and database administration SQL statements. (Prerequisite: 10-154-125, IT:Web:Database Development)

10-152-185 WEBSITE CODING ...create code for generating the structure, function, and design of static websites using standards-based HTML5 and CSS3; validate code; test multi-browser and multi-device functionality.

10-154-125 IT:WEB:DATABASE DEVELOPMENT ...database uses, database terminology, analyzing information requirements, data models, database design phases, entity relationships, normalization processes, database management systems, database objects, development environments, creating tables, writing queries using SQL, testing.

10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.

10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation, configuration of desktop/network OS, system security/audit policy, data communications, network topologies, convergence technologies, mobile applications, virtual desktop management and advanced scripting. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)

10-154-157 IT:SUPPORT:ADVANCED PROJECTS ...PC hardware, software, O.S. configuration, maintenance, I.T. resources, malware, bootable and unattended install media, data backups, disaster recovery plans, troubleshooting, virtualization, RAID storage , server farm build, emerging technologies. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)

10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Word, PowerPoint, Excel, Email correspondence, Internet search engines, and file compression.

10-154-171 IT:SUPPORT:INTEGRATION-VBA ...using Visual Basic for Applications to automate operations of the object models for Microsoft Word, Excel, PowerPoint, Access, and Outlook; integration of these applications/objects; fundamental programming constructs and data manipulations. (Prerequisites: 10-154-160, IT:Support:Software-Intro; 10-152-163, IT:Program:Visual Basic)

10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

10-154-199 IT:SUPPORT: INTERN PRACTICUM ...practical hands-on experience applying skills developed in the program at an approved site with supervision by an employer and the instructor with related projects and discussion. (Prerequisites: 10-801-136, English Composition I; 10-804-133, Math & Logic; Corequisite: 10-102-100, Bus and Info Tech Occup Prep)

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer-Sentence Skills =75 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-838-105, Intro to Reading and Study Skills with "C" or better OR equivalent) 3 cr.

10-804-133 MATH & LOGIC ...students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases. (Prerequisites: Accuplacer-Arithmetic score=65 or ACT-Math score=15 or 10-834-109, Pre Algebra AND Accuplacer-Reading=55 or ACT-Reading=15 or 10-838-105, Intro to Reading & Study Skills with "C" or better OR equivalent) 3 cr.

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: Accuplacer- Reading =55 and Accuplacer Sentence Skills=60 OR ACT- Reading =15 and ACT English=16 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing with "C" or better OR equivalent) 3 cr.

10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition I OR 10-801-195, Written Communication with “C” or better) 3 cr.

10-809-172 INTRO TO DIVERSITY STUDIES...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

Computer Support Specialist