Curriculum
The Computer Support Specialist - IT Associate Degree is a two-year, four-semester program. Upon graduation, a student will have completed 68 credits.
FIRST SEMESTER
10-101-106 Accounting-for Non-Accountants
3
10-150-174 IT:Network:Client Op Sys
3
10-154-150 IT:Support:Hardware-Intro
3
10-154-160 IT:Support:Software-Intro
3
10-801-136 English Composition 1
3
SECOND SEMESTER
10-102-158 Business-Introduction
3
10-152-163 IT:Program:Visual Basic
3
10-154-153 IT:Support:Oper Sys & Data Com
3
10-154-190 IT:Support:Help Desk/User Sup
2
10-801-196 Oral/Interpersonal Comm
3
10-801-197 Technical Reporting
3
THIRD SEMESTER
10-102-100 Bus and Info Tech Intern Prep
1
10-107-194 IT:Documentation
2
10-150-163 IT:Network:Cisco 1
3
10-150-165 IT:Network:Microsoft Server 1
3
10-154-157 IT:Support:Advanced Projects
3
10-154-161 IT:Support:Database Theory
2
10-154-171 IT:Support:Integration-VBA
3
10-809-172 Race Ethnic & Diversity
3
FOURTH SEMESTER
10-154-172 IT:Support:Database App
3
10-154-180 IT:Support:Web Techniques
3
10-154-199 IT:Support: Intern Practicum
2
10-809-199 Psychology Of Human Relations
3
Curriculum Note
A student desiring a strong financial background or a student planning to double major in Accounting is advised to substitute the four credit Accounting 1 (10-101-110) for the three-credit Accounting for Non-Accountants (10-101-106). To discuss this further, please contact an NWTC counselor or academic advisor.
COURSE DESCRIPTIONS
These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.
10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.
10-102-100 BUS AND INFO TECH OCCUP PREP ...career exploration, self exploration, career planning, career placement, job seeking skills.
10-102-158 BUSINESS-INTRODUCTION ...organization/management process of human resources, production, operations, marketing, distribution, and finances; risk management; ethics/legalistic management; international business; accounting, computers, and data processing.
10-107-194 IT:DOCUMENTATION ...plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1 or equivalent)
10-107-195 IT:TRAINING ...effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-160, IT:Support:Software-Intro AND 10-154-150, IT:Support:Hardware-Intro)
10-150-163 IT:NETWORK:CISCO 1 ...cable characteristics and termination, structured cabling systems, OSI reference model, IP addressing and subnetting, network architectures and basic protocols, Ethernet switches, basic router operation and configuration.
10-150-165 IT:NETWORK:MICROSOFT SERVER 1 ...Microsoft Server OS administration and implementation. Learner will install and configure the OS, Active Directory, Group Policies, IIS and security. Exam objectives for the Microsoft's 70-290 exam are addressed. (Prerequisite: 10-150-174, IT:Network:Client Operating Systems)
10-150-174 IT:NETWORK:CLIENT OPERATING SYSTEMS ...basic OS functions; memory, CPU, device/file management techniques, OS installation/configuration; configuration of I/O and storage devices; basic network connectivity; standard system maintenance procedures; command line introduction and batch file writing.
10-152-163 IT:PROGRAM:VISUAL BASIC ...introduction to programming using the Visual Basic.NET programming language. Program definition and design, form design, and the coding, testing, and debugging of programs are covered. (Prerequisites: 10-150-174, IT:Network:Client Op Sys; 10-154-160, IT:Support:Software-Intro)
10-154-150 IT:SUPPORT:HARDWARE-INTRO ...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.
10-154-153 IT:SUPPORT:OPERATING SYSTEMS AND DATA COMMUNICATION ...core OS operation, configuration of desktop/network OS, system security/audit policy, data communications, network topologies, convergence technologies, mobile applications, virtual desktop management and advanced scripting. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)
10-154-157 IT:SUPPORT:ADVANCED PROJECTS ...advanced troubleshooting, process automation, network cabling systems, wireless networks, basic router configuration, advanced system security, VoIP, network virtualization, mobile device configuration, disaster recovery planning and emerging technologies. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)
10-154-160 IT:SUPPORT:SOFTWARE-INTRO ...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Word, PowerPoint, Excel, Email correspondence, Internet search engines, and file compression.
10-154-161 IT:SUPPORT:DATABASE THEORY ...fundamentals of database design and administration, including normalization, design methodology, SQL, integrity rules, database management functions and approaches.
10-154-171 IT:SUPPORT:INTEGRATION-VBA ...using Visual Basic for Applications (VBA) to automate operations primarily within the Microsoft Excel object model; integration of other Microsoft Office applications/objects; fundamental programming constructs and data manipulations. (Prerequisites: 10-154-160, IT:Support:Software-Intro; 10-152-163, IT:Program:Visual Basic)
10-154-172 IT:SUPPORT:DATABASE APPLICATION ...database management and application development including design, automation, and use of relational database management systems. (Prerequisite: 10-154-161, IT:Support:Database Theory)
10-154-180 IT:SUPPORT:WEB TECHNIQUES ...web design using HTML and JavaScript. (Prerequisite: 10-152-163, IT:Program:Visual Basic)
10-154-190 IT:SUPPORT:HELP DESK/END USER SUPPORT ...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.
10-154-199 IT:SUPPORT: INTERN PRACTICUM ...practical hands-on experience applying skills developed in the program at an approved site with supervision by an employer and the instructor with related projects and discussion. (Pre/Corequisite: 10-102-100, Bus and Info Tech Occup Prep)
10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. 3 cr.
10-804-133 MATH & LOGIC ...students will apply mathematical problem solving techniques. Topics will include symbolic logic, sets, algebra, Boolean algebra, and number bases. (Prerequisite: Recommendation:Accuplacer Algebra Test = 61) 3 cr.
10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. 3 cr.
10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition 1 OR 10-801-195, Written Communication) 3 cr.
10-809-172 RACE ETHNIC & DIVERSITY ...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. 3 cr.
10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. 3 cr.
10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. 3 cr.