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Administrative Professional Program Code 101066

Associate Degree

Offered at the Green Bay and Marinette campuses. Most first year program courses available at Sturgeon Bay campus. For information in Green Bay: (920) 498-5444. For information in Marinette: (715) 735-9361. For information in Sturgeon Bay: (920) 746-4900. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

Administrative Professional students learn to be efficient and effective office employees through application of business procedures (proofreading, telephone messaging, records management, meeting and travel arrangements, communication, project management, Internet research, etc.) and software skills (Windows, word processing, spreadsheets, presentation graphics, web creation, electronic calendaring, and database).

All software materials assist in preparing students for the Microsoft Office Specialist (MOS) certification exams.

With additional education and/or work experience, students will be prepared for certification exams offered by the International Association of Administrative Professionals (IAAP).

Employment Potential

A graduate of the program will have the potential for employment in the following areas:

Administrative Professional: schedules appointments; communicates effectively in person, on the phone, and in writing; prepares agendas; takes minutes; arranges itineraries; schedules travel plans; processes mail; uses word processing, spreadsheets, presentation graphics, electronic calendaring, desktop publishing, web creation, and/or database software; maintains confidentiality, and possibly supervises others.

Customer Service Representative: receives and places telephone calls; maintains solid customer relationships by handling their questions and concerns with speed and professionalism; performs data entry and uses software programs; may require research skills to troubleshoot customer problems; excellent communication abilities.

Front Desk Coordinator: manages the company’s lobby area; greets and directs all visitors, including vendors, clients, job candidates and customers; ensures completion of paperwork, sign-in and security procedures; handles special administrative projects as well as overflow work from department and executive assistants; depending on the size of the firm, also may answer incoming calls.

Office/Facilities Manager: coordinates various office support services, including purchasing and facilities management. Requires strong communication skills and some accounting knowledge. May include supervision of office administrative staff.

Project Coordinator: works with internal and external parties to organize the various components needed to initiate, run and conclude major projects. Duties include coordinating schedules and activities, placing orders for supplies and services, and tracking progress and results. Requires excellent communication skills and extensive knowledge of database and project management software. Often reports to product development, project management or marketing executives. The position is especially prevalent in construction, transportation and technology industries.

Virtual Assistant: works from own premises and provides office support services such as making customer contacts; writing reports; editing documents; sending out marketing materials; setting up and maintaining databases; handling billing and bookkeeping; and updating websites.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Executive Assistant
. Office Manager
. Trainer/Instructor
. Event Coordinator
. Team Leader

The following certificates/technical diplomas may be applied toward this program:

. 311061, Office Professional Technical Diploma
. 901031, Software Level 1 Certificate
. 901032, Software Level 2 Certificate

Program Outcomes

. Demonstrate effective workplace communications.
. Apply technology skills to business and administrative tasks.
. Perform routine administrative procedures.
. Manage administrative projects.
. Maintain business relationships.
. Model professionalism in the workplace.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
. Basic math.
. Keyboarding proficiency at 30 WPM using the TOUCH method is required. (Mandatory pre-admission keyboarding test to be taken at the NWTC Assessment Center.)
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Program Benchmarks are Arithmetic: 65; Reading Comprehension: 55; Sentence Skills: 75. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Curriculum

Students following the study plan below will complete the Administrative Professional associate degree in the number of semesters shown.

FIRST SEMESTER

10-103-111 Micro: Windows/Computer Basics
1
10-103-121 Micro: Word-Intro
1
10-103-122 Micro: Word-Part 2
1
10-103-151 Micro: PowerPoint-Intro
1
10-105-102 Career Planning
2
10-106-102 Info Process Principles
2
10-106-107 Keyboard-Speed Building 1
1
10-106-131 Proofreading/Editing Essen 1
3
10-106-153 Professional Profile
3
* 10-801-136 English Composition 1
3
** 10-890-101 College 101
1
SEMESTER TOTAL
19
SECOND SEMESTER

10-103-131 Micro: Excel-Intro
1
10-103-141 Micro: Access-Intro
1
10-106-127 Admin Business Procedures 1
3
10-106-132 Proofreading/Editing Essen 2
2
10-106-142 Software Projects
3
10-106-154 Records Management
3
10-106-157 Office Politics
1
10-106-172 Telephone/Messaging Skills
1
10-804-123 Math w Business Apps
3
SEMESTER TOTAL
18
THIRD SEMESTER

10-103-132 Micro: Excel-Part 2
1
10-103-142 Micro: Access-Part 2
1
10-103-163 Micro: Expression Web
1
10-105-103 Career Preparation
1
10-106-125 Skills for Admin Leadership
3
10-106-136 Admin Business Procedures 2
3
10-809-197 Contemporary Amer Society
3
10-809-199 Psychology Of Human Relations
3
SEMESTER TOTAL
16
FOURTH SEMESTER

10-101-103 Accounting Principles-Applied
2
10-106-137 Integrated Software Applic
2
10-106-199 Admin Prof Career Experience
2
10-801-197 Technical Reporting
3
10-809-172 Intro to Diversity Studies
3
10-809-195 Economics
3
SEMESTER TOTAL
15

TOTAL CREDITS
68

Curriculum Note
* Students must earn a grade of "C" or better in 10-801-136, English Composition to enroll in 10-801-197, Technical Reporting.
**The credit for 10-890-101, College 101, is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirements.
Portfolio: Students are required to complete a program portfolio prior to graduation.

Suggested Electives
Micro: Publication Software, 10-103-165
Supervisors-Personal Skills, 10-196-164
Customer Service, 10-104-191

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-103 ACCOUNTING PRINCIPLES-APPLIED ...the accounting fundamentals, recording of business transactions, preparation of financial statements, accrual accounting, accounting for service enterprises and merchandising businesses, payroll, and use of Quickbooks software.

10-103-111 MICRO: WINDOWS/COMPUTER BASICS ...Windows desktop elements, help features, folder and file management (create, delete, move, find file), and Search strategies. Blackboard, internet, and e-mail usage.

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-122 MICRO: WORD-PART 2 ...advanced word processing features including working with headers/footers, inserting quick parts, themes, styles, sort and select; footnotes/endnotes, images, shapes, shared documents; specialized tables and indexes; forms; and sharing data. (Corequisite: 10-103-121, Micro: Word-Intro)

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-132 MICRO: EXCEL-PART 2 ...advanced formatting techniques and functions, working with templates, collaborating with multiple Excel users, creating macros, Excel's database features and analysis tools. (Corequisite: 10-103-131, Micro: Excel-Intro)

10-103-141 MICRO: ACCESS-INTRODUCTION ...creating/modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form/report wizards. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-142 MICRO: ACCESS-PART 2 ...creating advanced queries, custom forms, multi-page forms, custom reports, pivot tables, pivot charts, and labels. (Corequisite: 10-103-141, Micro: Access-Intro)

10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation skills using: graphics, diagrams, design themes, sounds, animations, slide transitions, and integration with other software. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. (Corequisite: 10-103-121, Micro: Word-Intro)

10-103-163 MICRO: EXPRESSION WEB ...create a website, customize, manage pages and images; create interactive forms using CSS style sheets; publish web pages to a web server. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-105-102 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101)

10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisite: 10-105-102, Career Planning; 10-801-136, English Composition 1)

10-106-102 INFORMATION PROCESSING PRINCIPLES ...an introduction to the information processing cycle including new technology, computer system unit, Internet research, input and output devices, software, networks, ergonomics, and data storage.

10-106-107 KEYBOARD-SPEED BUILDING 1 ...skill development on the alphabetic keyboard using analytic/diagnostic software. Requires touch keyboarding at 30 wpm. Students can learn touch keyboarding method in 10-106-145, Keyboarding.

10-106-125 SKILLS FOR ADMINISTRATIVE LEADERSHIP ...understanding of leadership, collaboration, quality management, utilization of data in decision-making, and introduction to software applications utilized in project management. (Corequisite: 10-106-136, Administrative Business Procedures 2; Prerequisites: 10-106-153, Professional Profile; 10-106-157, Office Politics)

10-106-127 ADMINISTRATIVE BUSINESS PROCEDURES 1 ...today's business environment includes management of prioritization and organizational skills, workplace mail and copying, meeting coordination, and creating effective business communication using appropriate formats and variety of application tools. (Prerequisites: 10-106-131, Proofreading/Editing Essentials 1; 10-106-102, Information Processing Principles; Corequisite: 10-106-142, Software Projects)

10-106-131 PROOFREADING/EDITING ESSENTIALS 1 ...develop skills for using, identifying, and correcting grammar, spelling, punctuation, capitalization, numbers and abbreviations to creat error-free business documents. Introduction to and use of reference resources and portfolio guidelines. (Corequisite: 10-801-136, English Composition 1)

10-106-132 PROOFREADING/EDITING ESSENTIALS 2 ...apply advanced proofreading, editing and composition skills in electronic and business documents using reference manuals and other resources. Multitasking and decision-making skills are enhanced through proofreading abilities. (Prerequisite: 10-106-131, Proofreading/Editing Essentials 1)

10-106-136 ADMINISTRATIVE BUSINESS PROCEDURES 2 ...global business environment including Internet-based research, event planning, customer service, technology integration, financial responsibilities, travel coordination, and career advancement. (Prerequisite: 10-106-127, Administrative Business Procedures 1)

10-106-137 INTEGRATED SOFTWARE APPLICATIONS ...manage data to prepare integrated documents using Word, Excel, Access, and PowerPoint, create an e-portfolio using Expression Web, and use practice certification software to demonstrate competencies. (Prerequisites: 10-103-122, Micro: Word-Part 2; 10-103-132, Micro: Excel-Part 2; 10-103-142, Micro: Access-Part 2; 10-103-151, Micro: PowerPoint-Intro; 10-103-163, Micro: Expression Web)

10-106-142 SOFTWARE PROJECTS ...applying Windows and Word features to manage and format business documents while exercising decision-making, increasing efficiency, and enhancing keyboarding skills. Windows, advanced Word, and minimum 45 wpm is highly recommended. (Prerequisite: 10-106-112, Keyboard-Speed Building 2; Corequisite: 10-103-122, Micro: Word-Part 2)

10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.

10-106-154 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology.

10-106-157 OFFICE POLITICS ...develop understanding of ethical and unethical political tactics on the job. Through discussion of media, role-playing, and case studies, students will be exposed to ideas for practicing ethical workplace politics.

10-106-172 TELEPHONE/MESSAGING SKILLS ...using the telephone effectively and efficiently in the world of work; telephone etiquette, messaging, and voice mail.

10-106-199 ADMINISTRATIVE PROFESSIONAL CAREER EXPERIENCE...hands-on experience applying skills developed in the program at an approved employment site with employer supervision and discussion with the instructor. Course should be taken during the last semester. (Prerequisites: 10-106-127, Administrative Business Procedures 1; 10-801-136, English Composition I; 10-804-123, Math w Business Apps; 10-105-103, Career Preparation)

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer-Sentence Skills =75 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-838-105, Intro to Reading and Study Skills with "C" or better OR equivalent) 3 cr.

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisites: Accuplacer-Arithmetic score=65 or ACT-Math score=15 or 10-834-109, Pre Algebra AND Accuplacer-Reading=55 or ACT-Reading=15 or 10-838-105, Intro to Reading & Study Skills with "C" or better OR equivalent) 3 cr.

10-809-197 CONTEMPORARY AMER SOCIETY...the major social institutions within the American society: government, family, education, religion, and economic system. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition I OR 10-801-195, Written Communication with “C” or better) 3 cr.

10-809-172 INTRO TO DIVERSITY STUDIES...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

Administrative Professional photo