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Administrative Professional Program Code 101066

Associate Degree

Offered at the Green Bay and Marinette campuses. Most first year program courses available at Sturgeon Bay campus. For information in Green Bay: (920) 498-5444. For information in Marinette: (715) 735-9361. For information in Sturgeon Bay: (920) 746-4900. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

Administrative Professional students learn to be efficient and effective office employees through application of business procedures (proofreading, telephone messaging, records management, meeting and travel arrangements, communication, project management, Internet research, etc.) and software skills (Windows, word processing, desktop publishing, spreadsheets, presentation graphics, web creation, electronic calendaring, and database).

All software materials assist in preparing students for the Microsoft Office Specialist (MOS) certification exams.

With additional education and/or work experience, students will be prepared for certification exams offered by the International Association of Administrative Professionals (IAAP).

Employment Potential

A graduate of the program will have the potential for employment in the following areas:

Administrative Professional: schedules appointments; communicates effectively in person, on the phone, and in writing; prepares agendas; takes minutes; arranges itineraries; schedules travel plans; processes mail; uses word processing, spreadsheets, presentation graphics, electronic calendaring, desktop publishing, web creation, and/or database software; maintains confidentiality, and possibly supervises others.

Customer Service Representative: receives and places telephone calls; maintains solid customer relationships by handling their questions and concerns with speed and professionalism; performs data entry and uses software programs; may require research skills to troubleshoot customer problems; excellent communication abilities.

Front Desk Coordinator: manages the company’s lobby area; greets and directs all visitors, including vendors, clients, job candidates and customers; ensures completion of paperwork, sign-in and security procedures; handles special administrative projects as well as overflow work from department and executive assistants; depending on the size of the firm, also may answer incoming calls.

Office/Facilities Manager: coordinates various office support services, including purchasing and facilities management. Requires strong communication skills and some accounting knowledge. May include supervision of office administrative staff.

Project Coordinator: works with internal and external parties to organize the various components needed to initiate, run and conclude major projects. Duties include coordinating schedules and activities, placing orders for supplies and services, and tracking progress and results. Requires excellent communication skills and extensive knowledge of database and project management software. Often reports to product development, project management or marketing executives. The position is especially prevalent in construction, transportation and technology industries.

Virtual Assistant: works from own premises and provides office support services such as making customer contacts; writing reports; editing documents; sending out marketing materials; setting up and maintaining databases; handling billing and bookkeeping; and updating websites.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Executive Assistant
. Office Manager
. Trainer/Instructor
. Event Coordinator
. Team Leader

The following certificates/technical diplomas may be applied toward this program:

. 311061, Office Professional
. 901031, Software Level 1
. 901032, Software Level 2

Program Outcomes

. Communicate business messages effectively.
. Prioritize and manage workflow.
. Select appropriate technology to perform office tasks and manage information.
. Use efficient techniques and appropriate resources in a business environment.
. Plan events, travel, conferences, and meetings.
. Research, analyze, and present information.
. Integrate appropriate software to produce effective business documents.
. Demonstrate professionalism in a business environment.
. Contribute to team process using leadership principles.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. (For a list of equivalents, go to www.nwtc.edu/gettingstarted.)
. Basic math.
. A minimum keyboarding skill of 20 WPM using the touch method is recommended.
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Admission Benchmarks are: Reading Comprehension: 55; Arithmetic: 34; Sentence Skills: 60. However, we recommend a student receive the following scores to be successful in this program. Reading Comprehension: 66; Arithmetic: 41; Sentence Skills: 76. Remediation options are available to reach recommended scores. Equivalent assessment scores are acceptable. To learn more about these assessments and program benchmark scores, please contact a counselor (920) 498-5444 or (888) 385-6982.

Curriculum

The Administrative Professional Associate Degree is a two-year, four-semester program. Upon graduation, a student will have completed 68 credits.

FIRST SEMESTER
10-103-111 Micro: Windows-Intro
1
10-103-121 Micro: Word-Intro
1
10-103-122 Micro: Word-Part 2
1
10-103-151 Micro: PowerPoint-Intro
1
10-106-103 Info Process Principles
3
10-106-107 Keyboard-Speed Building 1
1
10-106-112 Keyboard-Speed Building 2
1
10-106-131 Proofreading/Editing Essen 1
3
10-106-153 Professional Profile
3
10-804-123 Math w Business Apps
3
SEMESTER TOTAL
18
SECOND SEMESTER
10-103-131 Micro: Excel-Intro
1
10-103-141 Micro: Access-Intro
1
10-106-126 Admin Business Procedures 1
2
10-106-132 Proofreading/Editing Essen 2
2
10-106-142 Software Projects
3
10-106-152 Records Management
2
10-106-172 Telephone/Messaging Skills
1
10-801-136 English Composition 1
3
SEMESTER TOTAL
15
THIRD SEMESTER
10-103-132 Micro: Excel-Part 2
1
10-103-142 Micro: Access-Part 2
1
10-103-163 Micro: Expression Web
1
10-103-165 Micro: Publication Software
1
10-106-125 Skills for Admin Leadership
3
10-106-136 Admin Business Procedures 2
3
10-809-197 Contemporary Amer Society
3
10-809-199 Psychology Of Human Relations
3
Elective
3
SEMESTER TOTAL
19
FOURTH SEMESTER
10-101-103 Accounting Principles-Applied
2
10-102-100 Bus and Info Tech Occup Prep
1
10-106-137 Integrated Software Applic
2
10-106-199 Admin Prof Intern Practicum
2
10-801-197 Technical Reporting
3
10-809-172 Race Ethnic & Diversity
3
10-809-195 Economics
3
SEMESTER TOTAL
16
TOTAL CREDITS
68

Curriculum Note
Portfolio: Students are required to complete a program portfolio prior to graduation.

Suggested Electives
Office Politics, 10-106-157
Meetings-Organizing, 10-106-171

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-103 ACCOUNTING PRINCIPLES-APPLIED ...the accounting fundamentals, recording of business transactions, preparation of financial statements, accrual accounting, accounting for service enterprises and merchandising businesses, payroll, and use of Quickbooks software.

10-102-100 BUS AND INFO TECH OCCUP PREP ...career exploration, self-exploration, career planning, career placement, job seeking skills.

10-103-111 MICRO: WINDOWS-INTRODUCTION ...Windows desktop elements, help features, folder and file management (create, delete, move, find file), and Search strategies.

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, and printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating and formatting tables, graphics; and merging documents. Requires Windows experience.

10-103-122 MICRO: WORD-PART 2 ...advanced word processing features including working with headers/footers, inserting quick parts, themes, styles, sort and select; text flow; footnotes/endnotes, images, shapes, shared documents; specialized tables and indexes; forms; and sharing data. Requires strong introductory Word skills or Word-Intro.

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Requires Windows experience.

10-103-132 MICRO: EXCEL-PART 2 ...advanced formatting techniques and functions, working with templates, collaborating with multiple Excel users, Excel's database features and analysis tools. Requires prior completion of Excel Intro.

10-103-141 MICRO: ACCESS-INTRODUCTION ...creating and modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form and report wizards. Requires Windows experience.

10-103-142 MICRO: ACCESS-PART 2 ...creating advanced queries, custom forms, multi-page forms, custom reports, integrating, pivot tables, pivot charts, and labels. Requires strong introductory Access skills.

10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation development skills such as: graphics, tables, diagrams, shapes, design themes, sounds, animations, slide transitions, and integration with other software. Requires Windows and MS Word experience.

10-103-163 MICRO: EXPRESSION WEB ...create a website, customize and manage web pages and images; create and use interactive forms using style sheets; publish web pages to a web server. Requires Windows experience.

10-103-165 MICRO: PUBLICATION SOFTWARE ...create and edit newsletters, brochures, flyers, forms, business cards, emails, e-commerce websites, and other business publications using publication layout software. Requires Windows experience.

10-106-103 INFORMATION PROCESSING PRINCIPLES ...information processing cycle and workflow, terminology, hardware, software, networks, digital media, ergonomics, security, systems, Internet, and career opportunities.

10-106-107 KEYBOARD-SPEED BUILDING 1 ...skill development on the alphabetic keyboard using analytic/diagnostic software. Minimum alphabetic speed developed is 40 wpm in a 3-minute timing. Requires touch keyboarding at 30 wpm.

10-106-112 KEYBOARD-SPEED BUILDING 2 ...skill development on the alphabetic keyboard, top-row number keys, and ten-key pad using analytic/diagnostic software. Minimum alphabetic speed developed is 45 wpm in a 5-minute timing. Requires touch keyboarding at 40 wpm.

10-106-125 SKILLS FOR ADMINISTRATIVE LEADERSHIP ...an understanding of administrative leadership, team collaboration, quality management, utilization of data in the decision-making process, and an introduction to software applications utilized in project management and managing information.

10-106-126 ADMINISTRATIVE BUSINESS PROCEDURES 1 ...today's global business environment including time management using software tools, flexible work arrangements, processing mail, meeting coordination, copiers and fax machines, and application of common business communication using appropriate formats. Requires Windows, intermediate Word, PowerPoint, and Outlook experience. (Prerequisite: 10-106-131, Proofreading/Editing Essentials 1; Corequisite: 10-106-142, Software Projects )

10-106-131 PROOFREADING/EDITING ESSENTIALS 1 ...develop skills for using, identifying, and correcting grammar, spelling, punctuation, capitalization, number usage and abbreviations for creating error-free business documents. Introduction and use of reference manuals/resources and portfolio guidelines. (Touch keyboarding and basic word processing skills are assumed.)

10-106-132 PROOFREADING/EDITING ESSENTIALS 2 ...apply advanced proofreading and editing skills in electronic and printed business documents using Proofamatics technique, transcription equipment, reference manuals, and resources. Multitasking and decision-making skills are enhanced through transcription and proofreading. (A passing grade in Proofreading/Editing Essentials 1 is a strong recommendation for success.)

10-106-136 ADMINISTRATIVE BUSINESS PROCEDURES 2 ...today's global business environment including Internet-based research, event planning, customer service, integration of technology, virtual meeting technologies, financial responsibilities, travel coordination, leadership techniques, and career advancement.

10-106-137 INTEGRATED SOFTWARE APPLICATIONS ...manipulate and manage data to prepare integrated documents using Word, Excel, Access, PowerPoint, and Publisher, create electronic portfolio using Expression Web, and use practice certification software tests to demonstrate competencies. Requires completion of all Microsoft Office software classes.

10-106-142 SOFTWARE PROJECTS ...applying Windows and Word features to manage and format business documents while exercising decision-making, increasing efficiency, and enhancing keyboarding skills. Requires Windows, advanced Word background, and minimum 40 wpm keyboarding skill.

10-106-152 RECORDS MANAGEMENT ...major systems of filing classification: alphabetic, numeric, geographic and subject; retention and disposition of records; records equipment and technology.

10-106-153 PROFESSIONAL PROFILE ...developing a professional image and attitude, including study of business ethics and etiquette; goal setting; anger, stress, and time management; understanding of diverse cultures; and development of platform skills.

10-106-172 TELEPHONE/MESSAGING SKILLS ...using the telephone effectively and efficiently in the world of work; telephone etiquette, messaging, and voice mail.

10-106-199 ADMINISTRATIVE PROFESSIONAL INTERN PRACTICUM ...practical hands-on experience applying skills developed in the program at an approved site with supervision by an employer and the instructor with related projects and discussion. (Pre/Corequisite: 10-102-100, Bus and Info Tech Occup Prep)

10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisite: Recommendation:Accuplacer Arithmetic = 65). 3 cr.

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. 3 cr.

10-809-197 CONTEMPORARY AMER SOCIETY...the major social institutions within the American society: government, family, education, religion, and economic system. 3 cr.

10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. 3 cr.

10-801-197 TECHNICAL REPORTING ...principles of report writing and correspondence, proposals, feasibility reports, progress reports, investigation reports, evaluation reports, meeting reports, memos, and correspondence. (Prerequisite: 10-801-136, English Composition 1 OR 10-801-195, Written Communication) 3 cr.

10-809-172 RACE ETHNIC & DIVERSITY ...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. 3 cr.

10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. 3 cr.


Administrative Professional photo