Financial Institutions Management Program Code 101144

Employment Potential

The curriculum is structured to provide a climate for the development of the functional skills needed by participants from entry-level through senior management.

A graduate of this program will have the potential for employment in the following areas:

Customer Service Representative (CSR): a primary contact person for customer services, identifies additional and appropriate financial services, guiding customers to the proper departments for specific products, and holds an influential position within a team environment.

Personal Banker: assists customers in opening accounts, explains bank services, and becomes involved in other financial institution services.

Loan Officer: processes and investigates applications for credit and makes decisions on loan applications.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Commercial Banker
. Bank Officer

Note

. Learners interested in double majoring in Accounting or Credit Business Management should consult with an instructor.
. Refer to the program website for information on accelerated learning and for helpful tips that will assist you in achieving the highest quality and most rewarding academic experience.
. Most credits from this degree can be transferred to some four-year colleges for learners interested in pursuing a bachelor’s degree.

The following certificates/technical diplomas may be applied toward this program:

. 908094, Leadership in Human Relations Certificate

Program Outcomes

. Analyze business and consumer financial documents.
. Ensure compliance with state and federal laws.
. Recommend appropriate financial products to customers.
. Use personal financial planning techniques.
. Assess how economic policies and changes in the level of business activity affect the financial industry.
. Make loan decisions.
. Use an electronic word processing computer program.
. Use an electronic spreadsheet computer program.
. Contact customers regarding outstanding balances.
. Negotiate payment proposals with customers.
. Manage the work of other people in a team environment.
. Perform basic business math calculations.
. Deliver effective customer service.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. (For a list of equivalents, go to www.nwtc.edu/gettingstarted.)
. Basic math.
. Ability to use computer keyboard.
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Admission Benchmarks are: Reading Comprehension: 55; Arithmetic: 34; Sentence Skills: 60. However, we recommend a student receive the following scores to be successful in this program. Reading Comprehension: 68; Arithmetic: 34; Sentence Skills: 60. Remediation options are available to reach recommended scores. Equivalent assessment scores are acceptable. To learn more about these assessments and program benchmark scores, please contact a counselor (920) 498-5444 or (888) 385-6982.

Curriculum

The Financial Institutions Management Associate Degree is an accelerated program. Upon graduation, a student will have completed 67 credits.

FIRST SEMESTER

SECOND SEMESTER

THIRD SEMESTER

FOURTH SEMESTER

Curriculum Note
The courses beginning with course numbers 10-114-xxx are delivered in an Accelerated Learning format. These courses have a compressed schedule. The competencies learned in an accelerated class are exactly the same as those in a traditional class. Students are expected to do most assignments outside of class time.

Suggested Electives
Any course in the Credit Business Management or Accounting program.

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-110 ACCOUNTING 1 ...accounting principles, financial statements, business transactions, accounting cycles/systems, specialized journals, accounting for cash and receivables for sole proprietorships in service or merchandising businesses.

10-102-150 BUSINESS LAW & ETHICS ...common law contracts and sales contracts: formation, interpretation, performance, and discharge; the law of agency; corporations; and introduction to the American legal system: criminal and tort law, and global business issues.

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, and printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating and formatting tables, graphics; and merging documents. Requires Windows experience.

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Requires Windows experience.

10-103-132 MICRO: EXCEL-PART 2 ...advanced formatting techniques and functions, working with templates, collaborating with multiple Excel users, Excel's database features and analysis tools. Requires prior completion of Excel Intro.

10-114-101 CREDIT-BUSINESS APPLICATIONS ...credit, sales, purchasing, shipping, receiving, accounts receivable, accounts payable, and collection procedures, prepare/analyze financial statements, use Excel to solve financial problems, amortization, breakeven, depreciation, gain/loss, and inventory. (Pre-requisite: 10-101-110, Accounting 1)

10-114-111 CREDIT-CONSUMER ...the role of consumer credit, loan processes, collections, financial advising and counseling; loan, promotion, and bank policies; consumer, commercial, mortgage loans, and credit cards.

10-114-121 CREDIT-MANAGEMENT PRACTICES ...manager's responsibilities/environment, planning, problem solving, organizational structure/cultures, staffing/human resources, leadership/teamwork, motivational techniques, communications, management controls, ineffective performers, and ethical business practices. (Prerequisite: 10-114-167, Finance-Commercial Lending or 10-114-117, Credit-Business)

10-114-125 FINANCE-MORTGAGE LENDING/SERVICING ...principles and practices involved in making and closing mortgage loans and servicing a sound mortgage portfolio, including the secondary mortgage market. (Prerequisite: 10-114-111, Credit-Consumer )

10-114-151 FINANCE-BANKING PRINCIPLES ...U.S. banking history, organization, the Federal Reserve System, deposit functions, security issues, payment flow, credit functions, accounting, specialized services, marketing, and current issues and trends.

10-114-153 FINANCE-PERSONAL ...income and occupations, financial spending plan development, purchasing consumer goods and services, risk management plan development, investment plan development, retirement and estate planning, and financial advising.

10-114-155 FINANCE-TRUST FUNCTIONS/SERVICE ...trust functions; estate settlement; guardianships; trust services; performance of agencies, individuals, business organizations, charitable institutions; and trust administration.

10-114-166 CREDIT-COLLECTION METHODS ...know your debtor, collection laws, pre-legal and legal methods used in collections, negotiating payment proposals, NSF checks, skip tracing, and bankruptcy. (Prerequisite: 10-114-167, Finance-Commercial Lending or 10-114-117, Credit-Business or 10-114-109, Credit-Policies/Procedures)

10-114-167 FINANCE-COMMERCIAL LENDING ...functions of the loan interview and credit investigation, elements of the loan document and its loan functions, the structuring of commercial loans, and federal and state laws governing commercial lending. (Prerequisite: 10-114-111, Credit-Consumer)

10-114-170 CREDIT-LAW ...Uniform Commercial Code, credit regulations, Wisconsin Consumer Protection Law, collection law, and bankruptcy. (Prerequisite: 10-114-167, Finance-Commercial Lending or 10-114-117, Credit-Business or 10-114-109, Credit-Policies/Procedures)

10-114-180 FINANCE-MONEY/BANKING ...economics and banking, commercial banking system, money supply, investments and loans, Federal Reserve System, and international monetary system. (Prerequisite: 10-809-195, Economics)

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. 3 cr.

10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. 3 cr.

10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. 3 cr.

10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisite: Recommendation:Accuplacer Arithmetic = 65). 3 cr.

10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. 3 cr.

10-809-166 INTRO TO ETHICS: THEORY & APP ...basic understanding of theoretical foundations of ethical thought; analyze/compare relevant issues using diverse ethical perspectives; critically evaluate individual, social/professional standards of behavior--applying a systematic decision-making process. 3 cr.

10-809-172 RACE ETHNIC & DIVERSITY ...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. 3 cr.