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Supply Chain Management Program Code 101821

Associate Degree

Offered at the Green Bay campus and most first year program courses available at Sturgeon Bay campus. For information in Green Bay: (920) 498-5444. For information in Sturgeon Bay: (920) 746-4900. Toll-free: (888) 385-6982.

This program is fully eligible for financial aid.

Supply Chain Management prepares students in all activities involved in the flow of goods from the point of origin to the point of consumption. Specific areas include transportation, inventory control, materials management, operations management, purchasing, international trade, customer service, and logistics management.

Employment Potential

A graduate of this program will have the potential for employment in the following areas:

Buyer/Planner: coordinates activities between purchasing and manufacturing scheduling.

Claims Analyst: performs duties in the risk management process including over, short, and damage incidents and claims.

Customer Service Representative: communicates with customers in order to match customer needs with vehicle and driver availability, deals with customer inquiries, expedites freight, and tracks orders.

Dispatcher: assigns freight to routes, assigns vehicles and routes to drivers, and handles
exceptions.

Inventory Analyst: compiles and manages information of amount, kind, and value of merchandise, material, or stock on hand to obtain optimum inventory balance, price, and costs.

Inventory Control Specialist: coordinates inventory issues with purchasing, production, and marketing; tracks current and forecasted levels of inbound and finished goods inventory.

Logistics Technician: communicates effectively with carriers and customers in 3PL environment, manages trailer needs, provides carrier assignments, monitors and traces customer shipments, and participates in carrier evaluation process.

Materials Planner: coordinates and expedites flow of manufacturing materials, parts, and assemblies with or between departments or plants in accordance with production and shipping schedules.

Master Production Scheduler: creates master production schedule and work orders; establishes priorities for current and forecasted customer demand; establishes availability or capacity of workers, parts, machinery, and equipment.

Purchasing Assistant: performs basic activities related to supplier evaluation and selection, product specifications, order quantities, and delivery requirements.

Shipping and Receiving Specialist: coordinates the flow of raw materials and finished goods to meet production and customer requirements and works with transportation carriers to assure timely and accurate pickup and delivery.

Transportation Planner/Coordinator: interfaces with customers and carriers in resolving pricing and delivery issues in 3PL environment, optimizes order consolidation and carrier selection considering cost, lead time, carrier capacity, and warehouse space constraints.

Warehouse Specialist: manages the flow of inventory into and out of a storage facility or distribution center, and works with owners of the inventory to meet inventory level and customer service needs.

With additional education and/or work experience, graduates may find other opportunities for employment.

. Account Manager
. Logistics Manager
. Materials Manager
. Production and Inventory Control Manager
. Purchasing Manager
. Traffic Manager

The following certificates/technical diplomas may be applied toward this program:

. 901825, Supply Chain Management
. 908094, Leadership in Human Relations
. 901821, Global Business

Program Outcomes

. Compare transportation modes and make decisions that will reflect savings for a company on fuel and oil price changes.
. Plan a product using enterprise resource planning (ERP) implementation best practices.
. Provide cost-effective requests for transportation services.
. Develop a global supply chain management perspective.
. Apply legal and ethical standards.
. Monitor customer service, quality, and cost performance.
. Demonstrate knowledge of the application of supply chain management concepts.
. Review and interpret importing and exporting documents and commercial transportation documents for a global supply chain shipment.
. Provide environment sustainability analysis within a supply chain.
. Incorporate marketing and financial instruments to describe payment terms with global financial transactions.

Requirements for Program Entry

. Completed application.
. High school transcript or equivalent. For a list of equivalents, go to www.nwtc.edu/gettingstarted.
. Ability to use computer keyboard.
. Students should have mastered basic math skills. For a description of basic math, see the Basic Education section of this catalog.
. As a requirement for program entry, an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores is necessary. Program benchmarks are Arithmetic, 65; Reading Comprehension, 55: Sentence Skills, 75. Students not meeting these benchmarks or the equivalent will be required to establish an individualized academic plan. Students may have the opportunity to enroll in selected program core courses while completing their individualized plan. Upon completion of the plan, students will be eligible for all program courses. However, higher test scores will lead to greater success in core program courses. To learn more about these assessments and program benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Curriculum

Students following the study plan below will complete the Supply Chain Management associate degree in the number of semesters shown.

FIRST SEMESTER

10-103-121 Micro: Word-Intro
1
10-103-131 Micro: Excel-Intro
1
10-103-141 Micro: Access-Intro
1
10-103-151 Micro: PowerPoint-Intro
1
10-104-148 Global Marketing
3
10-104-191 Customer Service
3
10-105-102 Career Planning
2
10-182-157 Logistics/Supply Chain Mgmt
3
10-801-136 English Composition 1
3
* 10-890-101 College 101
1
SEMESTER TOTAL
19
SECOND SEMESTER

10-101-106 Accounting-for Non-Accountants
3
10-102-160 Global Business Mgmt
3
10-182-110 Lean Operations Mgmt
3
10-182-127 Purchasing
3
10-182-160 Global Supply Chain Mgmt
3
10-804-123 Math w Business Apps
3
SEMESTER TOTAL
18
THIRD SEMESTER

10-105-103 Career Preparation
1
10-182-120 Enterprise Resource Plan/Cont
3
10-182-162 Import/Export Compliance
3
10-801-196 Oral/Interpersonal Comm
3
10-809-166 Intro to Ethics: Theory & App
3
10-809-172 Intro to Diversity Studies
3
SEMESTER TOTAL
16
FOURTH SEMESTER

10-102-104 International Business Prac
3
10-104-125 Event Marketing
3
10-182-131 Negotiations
3
10-182-199 Supply Chain Career Experience
2
10-809-195 Economics
3
10-809-199 Psychology Of Human Relations
3
SEMESTER TOTAL
17

TOTAL CREDITS
70

Curriculum Note
*The credit for 10-890-101, College 101 is an Institutional Requirement for graduation. Consequently, it is not part of the program credit requirement.

COURSE DESCRIPTIONS

These courses provide an opportunity for students to develop the knowledge, skills, and understanding required for employment in this field.

10-101-106 ACCOUNTING-FOR NON-ACCOUNTANTS ...teaching non-accountants to read, analyze, and interpret financial information for making informed business decisions. This class de-emphasizes the use of debits, credits, journal entries and other accounting procedures.

10-102-104 INTERNATIONAL BUSINESS PRACTICE FIRM ...(IBPF) students will start up their own business and sell and buy products in a virtual classroom environment. Each student will play the role of a manager. (Prerequisite: 10-801-136, English Composition 1)

10-102-160 GLOBAL BUSINESS MANAGEMENT ...globalization, cultural environment, global trade environment, politics and law, economic integration, global trade and investment theories, exporting, global human resource management, corporate social responsibility. (Prerequisite: 10-801-136, English Composition 1)

10-103-121 MICRO: WORD-INTRODUCTION ...word processing basics including creating, revising, formatting, printing; sections, tabs, multiple-page numbering; manipulating text; creating headers/footers; creating/formatting tables, graphics; and merging documents. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-131 MICRO: EXCEL-INTRODUCTION ...creating a worksheet, enhancing worksheet appearance, moving and copying data, using formulas and functions, creating charts and using clip art. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-141 MICRO: ACCESS-INTRODUCTION ...creating/modifying database tables, compacting a database, managing records, defining table relationships, creating queries, calculations, and aggregate functions, sorting, and using form/report wizards. Windows experience improves success; consider 10-103-111, Windows/Computer Basics.

10-103-151 MICRO: POWERPOINT-INTRODUCTION ...presentation skills using: graphics, diagrams, design themes, sounds, animations, slide transitions, and integration with other software. Windows experience improves success; consider 10-103-111, Windows/Computer Basics. (Corequiste: 10-103-121, Micro: Word-Intro)

10-104-125 EVENT MARKETING...planning, promotion execution, and evaluation of special events (entertainment, industry, meeting/convention). Students will work toward the actual staging of an event (will require time outside of the classroom setting).

10-104-148 GLOBAL MARKETING ...tools necessary for the student to understand the risks, rewards, and the technical aspects of doing business in a global environment.

10-104-191 CUSTOMER SERVICE ...develop professional telephone etiquette, explore customer service work environments, identify and analyze customer service failures, resolve problems cost effectively, set complaint policies, and develop communication techniques to handle complaining customers.

10-105-102 CAREER PLANNING ...experiential learning introduction. Learn how personal branding allows candidates to differentiate themselves from the competition through appearance, personality, and marketing competency. Career portfolio introduced. (Corequisite: 10-890-101, College 101)

10-105-103 CAREER PREPARATION ...create professional resume and cover letter, prepare for interviews, understand interviewing techniques, participate in a mock interview. Submission of experiential learning proposal. (Prerequisite: 10-105-102, Career Planning; 10-801-136, English Composition 1)

10-182-110 LEAN OPERATIONS MANAGEMENT ...lean operating concepts, total quality management, Six Sigma methodologies, continuous improvement tools/techniques, process mapping, 5S principles, statistical process control/pull signals, cellular manufacturing, mixed-model production, human resource development.

10-182-120 ENTERPRISE RESOURCE PLAN/CONTROL ...enterprise resource planning (ERP), benefits of ERP implementation in an organization, business process alignment, value chain process, technology and international considerations, successful change management, and ERP project management. (Prerequisite: 10-801-136, English Composition 1)

10-182-127 PURCHASING ...role of purchasing in business, industry, and the community; legal and ethical aspects of purchasing including systems, staffing, price/cost analysis, contract administration, and dealing with vendors.

10-182-131 NEGOTIATIONS ...techniques and skills used in bargaining to maximize a company's profits and competitiveness. Appropriate for learners in any Business and Information Technology program as well as for non-program students. (Prerequisite: 10-801-136, English Composition 1)

10-182-157 LOGISTICS/SUPPLY CHAIN MANAGEMENT ...integrated logistics supply chain, dimensions of logistics and supply chain management, demand management and customer service, procurement and supply management, global logistics, inventory management, warehousing, transportation and third-party logistics.

10-182-160 GLOBAL SUPPLY CHAIN MANAGEMENT ...methods of foreign market entry, international contracts, INCOTERMS 2000, terms of payment, international commercial documents, international insurance, export packaging, customs clearance, and global supply chain logistics infrastructure.

10-182-162 IMPORT/EXPORT COMPLIANCE ...develop import/export-related documentation, examine import/export controls and licenses, and explore import/export related security. Examine compliance requirements related to importing/exporting goods in support of global operations and in response to case studies. (Prerequisite: 10-182-160, Global Supply Chain Management)

10-182-199 SUPPLY CHAIN CAREER EXPERIENCE ...practical, hands-on experience applying skills developed in the program at an approved site with supervision by an employer and the instructor with related projects and discussion. (Prerequisites: 10-801-136, English Composition 1; 10-804-123, Math w Business Apps; 10-105-103, Career Preparation)

10-801-136 ENGLISH COMPOSITION 1 ...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer-Sentence Skills =75 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-831-103, Intro to College Writing or 10-838-105, Intro to Reading and Study Skills with "C" or better OR equivalent) 3 cr.

10-890-101 COLLEGE 101 ...develops tools and strategies that support success in college. Focuses on study skills, college resources, goal setting, time management, and learning styles. Introduces concepts for self assessing learning and completing an Exit Assessment that provides evidence that learning took place. Students should take this course prior to or during the first semester of their programs. 1 cr.

10-804-123 MATH W BUSINESS APPS ...real numbers; basic operations; proportions/one variable; percents, simple/compound interest; annuity; apply math concepts to purchasing/buying process, selling process; and basic statistics with business/consumer applications. (Prerequisites: Accuplacer-Arithmetic score=65 or ACT-Math score=15 or 10-834-109, Pre Algebra AND Accuplacer-Reading=55 or ACT-Reading=15 or 10-838-105, Intro to Reading & Study Skills with "C" or better OR equivalent) 3 cr.

10-801-196 ORAL/INTERPERSONAL COMMUNICATION ...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: Accuplacer- Reading =55 and Accuplacer Sentence Skills=60 OR ACT- Reading =15 and ACT English=16 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing with "C" or better OR equivalent) 3 cr.

10-809-166 INTRO TO ETHICS: THEORY & APP ...basic understanding of theoretical foundations of ethical thought; analyze/compare relevant issues using diverse ethical perspectives; critically evaluate individual, social/professional standards of behavior--applying a systematic decision-making process. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-172 INTRO TO DIVERSITY STUDIES...basic American values of justice and equality by teaching vocabulary, history of immigration/conquest, transcultural communication, legal liability, multicultural majority/minority relations, ageism, sexism, gender, sexual orientation, the disabled/ADA. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-195 ECONOMICS ...scarcity, resources, alternative economic systems, growth, supply and demand, monetary and fiscal policy, inflation, unemployment, and global economic issues. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.

10-809-199 PSYCHOLOGY OF HUMAN RELATIONS ...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. (Prerequisite: Accuplacer-Sentence Skills= 60 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent) 3 cr.