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Utility Management Certificate

Certificate Number 901969

The Utility Management certificate is designed for people who are interested in pursuing a management position within the electrical power distribution and gas utility fields. Appropriate candidates are currently working in the utility industry or are pursuing a credential in the utility field. The courses in this certificate emphasize an understanding of the utility business, supervision skills, team facilitation and team concepts, personal tools for time and stress management, assertiveness and how to manage a project effectively.

Certificate completers may apply 12 credits of this certificate to the Leadership Development program.

Certificate Completers will be able to

. Demonstrate an understanding and appreciation of the utility industry.
. Apply the skills of the supervisor/manager.
. Demonstrate team facilitation and team building skills.
. Develop time management, assertiveness and stress management skills.
. Demonstrate project management skills.

Completers will be able to apply credits toward the following programs:

. 101961, Leadership Development

Curriculum

Catalog No. Description Credits

10-196-188 Project Mgmt Fundamentals
3
10-196-191 Supervision
3
10-196-164 Supervisors-Personal Skills
3
10-196-189 Team Building/Prob Solve
3
10-469-101 Utility Management Overview
3

Certificate Total
15

Course Descriptions

10-196-188 Project Mgmt Fundamentals...the role of project management, developing a project proposal, demonstration of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, and assessment.

10-196-191 Supervision...front-line leadership including teamwork, setting goals, planning, delegation, controlling, communication, motivation, performance management, staffing, training, problem solving, and conflict management.

10-196-164 Supervisors-Personal Skills...time management and personal planning, emotional intelligence, effective communication, assertiveness and stress management related to the challenges of a supervisor.

10-196-189 Team Building/Prob Solve...benefits and challenges of group work, necessary roles in a team, stages of team development, meeting facilitation, different approaches to problem solving, consensus, data acquisition, analysis, developing alternative solutions, implementation and evaluation.

10-469-101 Utility Management Overview...demonstrate understanding and appreciation of the utility business. Learn about the vision, mission, purpose of public utilities. Organization and management, marketing and competition, delivery of utility services, accounting, finance, rates.

For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.