Certificate Completers will be able to
. Analyze the role and duties of a supervisor.
. Handle interpersonal conflict.
. Create a motivating environment.
. Analyze the characteristics of an effective leader.
. Facilitate effective meetings.
. Hire, train, and coach employees.
. Utilize fact-based problem solving.
Completers will be able to apply credits toward the following programs:
. 101961, Leadership Development
Catalog No. Description Credits
10-196-193 Human Resource Mgmt
10-196-189 Team Building/Prob Solve
10-196-193 Human Resource Mgmt...impacts of EEOC, writing job descriptions, recruitment, selection, conducting job interviews, orientation, developing policies and procedures, training, performance, counseling and development, and compensation and benefit strategies.
10-196-191 Supervision...front-line leadership including teamwork, setting goals, planning, delegation, controlling, communication, motivation, performance management, staffing, training, problem solving, and conflict management.
10-196-189 Team Building/Prob Solve...benefits and challenges of group work, necessary roles in a team, stages of team development, meeting facilitation, different approaches to problem solving, consensus, data acquisition, analysis, developing alternative solutions, implementation and evaluation.
For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.