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Service Writer Certificate

Certificate Number 906021

The Service Writer Certificate is designed for people who are interested in working as a Service Writer in a new or used car dealership, truck dealership or an independent vehicle repair shop.

Certificate Completers will be able to

. Apply current legal regulations governing the vehicle repair industry.
. Apply applicable computer skills.
. Apply professional written and oral communication skills.
. Apply retail and customer service management skills.
. Apply automotive technology and terminology.


Enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.

Completers will be able to apply credits toward the following programs:

. 106023, Automotive Technology


Catalog No. Description Credits

10-602-107 Automotive Service Fundamental
10-104-191 Customer Service
10-106-145 Keyboarding
10-801-196 Oral/Interpersonal Comm
10-809-199 Psychology Of Human Relations
10-104-101 Selling Principles

Certificate Total

Course Descriptions

10-602-107 Auto Service and the use of basic hand/power tools in accordance with industry standards. Introduced to the automotive service industry and learn to use both comprehensive and manufacturer's service information to perform basic under-hood and under-car services. (Prerequisite: Accepted into the Automotive Technology and/or Automotive Technician program)

10-104-191 Customer Service...develop professional telephone etiquette, explore customer service work environments, identify and analyze customer service failures, resolve problems cost effectively, set complaint policies, and develop communication techniques to handle complaining customers.

10-106-145 Keyboarding...keyboarding at a personal productivity level, correct posture, touch typing on the alpha-numeric keyboard using an interactive software package running on a microcomputer. No experience required.

10-801-196 Oral/Interpersonal Comm...the communication process, perception and self-concept, language, listening, nonverbal communication, interpersonal relationships, communication in groups and public communication; prepare and deliver an oral presentation. (Prerequisite: Compass Reading=70 AND Compass Writing Skills=60 OR ACT- Reading =15 and ACT English=16 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing with "C" or better OR equivalent)

10-809-199 Psychology Of Human Relations...decision making, motivation, conflict resolution, learning strategies, growth and adjustment, diversity, psychological theories, relationships, psychological disorders, stress, career analysis, social psychology, and lifespan development. (Prerequisite: Compass Writing Skills=60 AND Compass Reading=70 OR ACT-English =16 AND ACT Reading =15 OR 10-838-105, Intro to Reading & Study Skills or 10-831-103, Intro to College Writing w/ a "C" or better OR equivalent)

10-104-101 Selling Principles...selling as a career; success factors in selling; personality development; product knowledge; and the sales process involving preparation, approach, presentation-demonstration, handling objections, and closing the sale successfully.

For more information, please contact: or contact Enrollment Services at 888-385-NWTC.