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Quality Improvement & Innovation Certificate

Certificate Number 901968

The Quality Improvement & Innovation Certificate is designed for people who are interested in applying specific methods of innovative thinking in order to continuously increase customer value of their products and services. Projects and simulations will be customized to the learner's own work environment and will apply the principles of innovation, quality and continuous improvement, lean thinking, Six Sigma, systems thinking, and project management.

Certificate completers may apply nine credits to the Leadership Development program.

Certificate Completers will be able to

. Demonstrate innovation skills in a workplace environment.
. Apply the tools of continuous quality improvement and lean thinking.
. Understand the principles of Six Sigma and systems thinking.
. Demonstrate project management skills.

Completers will be able to apply credits toward the following programs:

. 101961, Leadership Development


Catalog No. Description Credits

10-196-192 Managing-Quality
10-196-188 Project Mgmt Fundamentals
10-196-145 Workplace Innovation

Certificate Total

Course Descriptions

10-196-192 Managing-Quality...developing a personal philosophy of quality, identifying all stakeholder relationships, meeting/exceeding customer expectations, managing a quality improvement project, measuring effectiveness, lean thinking, Six Sigma, and systems thinking.

10-196-188 Project Mgmt Fundamentals...the role of project management, developing a project proposal, demonstration of relevant software, working with project teams, sequencing tasks, charting progress, dealing with variations, budgets and resources, implementation, and assessment.

10-196-145 Workplace Innovation...use of inventive thinking techniques and innovative methods to improve work processes in multiple workplace environments; research and analyze the use of technology in businesses to promote innovation in the workplace; develop an innovative, entrepreneurial, and intrepreneurial mindset.

For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.