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Healthcare Customer Service Representative Certificate

Certificate Number 905012

Today's health care consumers are expecting excellent customer service. This certificate will prepare current or potential healthcare front line employees in excellent customer service. Learn how to not only meet but exceed customer needs.

Certificate Completers will be able to

Provide excellent customer service in a health care setting.
Be the first contact for customers seeking health care services.

Requirements for Certificate Entry:

. A high school diploma or equivalent.
. Basic computer knowledge.
. Must be able to speak, read, and write fluently in the English language.
. Excellent interpersonal skills.

Note

Student must achieve a grade of "C" or better in each course to complete this certificate. In the event a "C" is not achieved, the course must be repeated.

Completers will be able to apply credits toward the following programs:

. 315091, Medical Assistant
. 315161, Ophthalmic Assistant

Curriculum

Catalog No. Description Credits

*10-501-104 Healthcare Customer Serv.
2
*10-501-107 Introduction to Health Care Co
2
*10-501-101 Medical Terminology
3

Certificate Total
7

Curriculum Note

* Student must achieve a grade of "C" or better in each course to complete this certificate. In the event a "C" is not achieved, the course must be repeated.

Course Descriptions

10-501-104 Healthcare Customer Serv....is designed as an introduction to customer service for learners interested in working in various healthcare settings. The learner investigates healthcare systems, safety standards, and the workforce. The learner examines professionalism, interpersonal and written communication skills, and confidentiality as they relate to customer service in healthcare.

10-501-107 Intro to Health Care Computing...provides an introduction to basic computer functions and applications utilized in contemporary healthcare settings. Students are introduced to the hardware and software components of modern computer systems.

10-501-101 Medical Terminology...focuses on the component parts of medical terms: prefixes, suffixes, and root words. Students practice formation, analysis and reconstruction of terms. Emphasis on spelling, definition and pronunciation. Introduction to operative, diagnostic, therapeutic and symptomatic terminology of all body systems, as well as systemic and surgical terminology.

For more information, please contact: The Health Sciences Department,(920) 498-5543 or (800) 422-NWTC, extension 5543,or contact Enrollment Services at 888-385-NWTC.