Certificate Completers will be able to
. Plan, organize, staff, lead and control a work environment
. Interact appropriately on a team
. Facilitate a problem solving team meeting
. Develop a flexible leadership style
. Coach the performance of others
. Use data analysis to identify opportunities to improve quality
Completers will be able to apply credits toward the following programs:
. 101961, Leadership Development
Catalog No. Description Credits
10-196-190 Leadership Development
10-196-189 Team Building/Prob Solve
10-196-190 Leadership Development...leadership effectiveness and organization requirements, individual and group motivation strategies, vision, mission and goals, ethical behavior, leadership style and adaptation, impacts of power and influence, employee development, coaching, managing change, and conflict resolution. (Prerequisite: 10-801-136, English Composition 1)
10-196-192 Managing-Quality...developing a personal philosophy of quality, identifying all stakeholder relationships, meeting/exceeding customer expectations, managing a quality improvement project, measuring effectiveness, lean thinking, Six Sigma, and systems thinking.
10-196-191 Supervision...front-line leadership including teamwork, setting goals, planning, delegation, controlling, communication, motivation, performance management, staffing, training, problem solving, and conflict management.
10-196-189 Team Building/Prob Solve...benefits and challenges of group work, necessary roles in a team, stages of team development, meeting facilitation, different approaches to problem solving, consensus, data acquisition, analysis, developing alternative solutions, implementation and evaluation.
For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.