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Emergency Dispatch

Certificate Number 905048

The student will learn the basic tools, technology and protocols involved in emergency dispatching. The certificate will involve both lecture and hands on exercises to familiarize the student with the skills necessary to succeed in this field. Professional dispatchers will be assisting the students in learning the competencies required to complete the course. Upon completion, the student is eligible to take the national emergency dispatching exam and be certified by the National Academies of Emergency Dispatch.

Certificate Completers will be able to

Effectively peform in a telecommunication center.

Curriculum

Catalog No. Description Credits

10-504-162 Fundamentals of Emergency Disp
3
10-504-168 Professional Communications
3

Certificate Total
6

Course Descriptions

10-504-162 Fund of Emergency Dispatch...fundamentals of dispatching for public safety agencies.

10-504-168 Professional Communications...process of criminal justice interviewing using basic skills model; use of nonverbal and verbal communication; security admissible confessions that preserve individual's constitutional rights; ethics in criminal justice interviewing.

For more information, please contact: The Public Safety Department,(920) 498-5485 or (800) 422-NWTC, extension 5485,or contact Enrollment Services at 888-385-NWTC.