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Emergency Dispatch

Certificate Number 905048

Upon completion, the student can take a national exam that if successfully passed, will certify and credential the student in the Fundamentals of Emergency Dispatching. The student will learn the basic tools, technology and protocols involved in emergency dispatching. The certificate will involve both lecture and hands-on exercises to familiarize the student with the skills necessary to succeed in this field. Professional dispatchers will be assisting the students in learning the competencies required to complete the course.

Certificate Completers will be able to

. perform the required skills needed to effectively peform in a telecommunication center.

Completers will be able to apply credits toward the following programs:

. Criminal Justice Law Enforcement


Please note that enrollment in some courses requires an Academic Skills Assessment (Accuplacer) with appropriate benchmark scores. See course descriptions for detail; equivalent assessment scores are acceptable. To learn more about these assessments and benchmark scores, please contact a counselor at (920) 498-5444 or (888) 385-6982.


Catalog No. Description Credits

10-801-136 English Composition 1
10-504-162 Fundamentals of Emergency Disp
10-504-900 Intro to Criminal Justice
10-504-903 Professional Communications
10-504-905 Report Writing

Certificate Total

Course Descriptions

10-801-136 English Composition 1...learners develop knowledge/skills in planning, organizing, writing, editing. Students will also analyze audience/purpose, use elements of research, format documents using standard guidelines, and develop critical reading skills. (Prerequisite: Accuplacer-Sentence Skills =75 AND Accuplacer-Reading =55 OR ACT-English =16 AND ACT Reading =15 OR 77-851-759; BE Communication Prep IIB OR 10-831-103, Intro to College Writing with "C" or better OR equivalent)

10-504-162 Fund of Emergency Dispatch...fundamentals of dispatching for public safety agencies.

10-504-900 Intro to Criminal Justice...criminal justice, crime picture, criminal law, theories of crime, history of policing, police management, legal aspects, courts, corrections, correction facilities.

10-504-903 Professional Communications...process of criminal justice interviewing using basic skills model; use of nonverbal and verbal communication; security admissible confessions that preserve individual's constitutional rights; ethics in criminal justice interviewing. (Corequisite: 10-504-900, Intro to Criminal Justice)

10-504-905 Report Writing...rationale and methods of law enforcement reporting, principles of effective report writing, organizing reports, writing operational law enforcement reports based on case studies. (Prerequisite: 10-801-136, English Comp 1; Corequisite: 10-504-900, Intro to Criminal Justice)

For more information, please contact: The Public Safety Department, (920) 498-5485 or (800) 422-NWTC, extension 5485, or contact Enrollment Services at 888-385-NWTC.