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Customer Service Certificate

Certificate Number 901049

The Customer Service Certificate is designed for the person who is required to deliver professional service in a customer oriented environment.

Certificate Completers will be able to

. Identify, analyze, and resolve customer service problems.
. Develop and implement communication to customers.
. Apply marketing concepts and service standards.

Completers will be able to apply credits toward the following programs:

. 101043, Marketing


Catalog No. Description Credits

10-104-191 Customer Service
10-104-110 Marketing Principles
10-104-101 Selling Principles
10-104-119 Social Media Marketing

Certificate Total

Course Descriptions

10-104-191 Customer Service...develop professional telephone etiquette, explore customer service work environments, identify and analyze customer service failures, resolve problems cost effectively, set complaint policies, and develop communication techniques to handle complaining customers.

10-104-110 Marketing management, market segmentation, market research, consumer behavior, product decisions and management of distribution, pricing, promotional decisions for strategy planning.

10-104-101 Selling Principles...selling as a career; success factors in selling; personality development; product knowledge; and the sales process involving preparation, approach, presentation-demonstration, handling objections, and closing the sale successfully.

10-104-119 Social Media Marketing...understand the social media revolution. This course will provide students with the practical knowledge and insights needed to successfully plan, implement, manage and measure social media marketing efforts.

For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.