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Computer Support

Certificate Number 901542

The Computer Support Certificate is designed for individuals interested in developing the support skills necessary to provide a wide range of end-user support to the computer user. Online delivery of many of the courses in this certificate allows the learner to progress at his/her own pace. All credits from this certificate can be applied to meet requirements in the Computer Support Specialist associate degree program.

Certificate Completers will be able to

. Provide end-user support in various environments.
. Design hardware and software documentation.
. Train end users to use their systems more efficiently.
. Design effective documents, spreadsheets, and presentations using application software.

Completers will be able to apply credits toward the following programs:

. 101543, Computer Support Specialist - IT
. 311546, Computer Support Technician - IT

Requirements for Certificate Entry:

. A strong knowledge in microcomputer applications, to include MS-Word, PowerPoint, Excel and Access.

Curriculum

Catalog No. Description Credits

10-107-194 IT:Documentation
2
10-150-174 IT:Network:Client Op Sys
3
10-154-157 IT:Support:Advanced Projects
3
10-154-150 IT:Support:Hardware-Intro
3
10-154-190 IT:Support:Help Desk/User Sup
2
10-154-160 IT:Support:Software-Intro
3
10-107-195 IT:Training
2

Certificate Total
18

Course Descriptions

10-107-194 IT:Documentation...plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1 or equivalent)

10-150-174 IT:Network:Client Op Sys...basic OS functions; memory, CPU, device/file management techniques, OS installation/configuration; configuration of I/O and storage devices; basic network connectivity; standard system maintenance procedures; command line introduction and batch file writing.

10-154-157 IT:Support:Advanced Projects...PC hardware, software, O.S. configuration, maintenance, I.T. resources, malware, bootable and unattended install media, data backups, disaster recovery plans, troubleshooting, virtualization, RAID storage , server farm build, emerging technologies. (Prerequisites: 10-150-174, IT:Network:Client Op Sys;10-154-150, IT:Support:Hardware-Intro)

10-154-150 IT:Support:Hardware-Intro...computer network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.

10-154-190 IT:Support:Help Desk/User Sup...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

10-154-160 IT:Support:Software-Intro...an introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Word, PowerPoint, Excel, Email correspondence, Internet search engines, and file compression.

10-107-195 IT:Training...effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-160, IT:Support:Software-Intro AND 10-154-150, IT:Support:Hardware-Intro)

For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.