Skip Ribbon Commands Skip to main content
NWTC Logo   Link to Home Page

Computer Support

Certificate Number 901542

The Computer Support Certificate is designed for individuals interested in developing the support skills necessary to provide a wide range of end-user support to the computer user. Online delivery of many of the courses in this certificate allows the learner to progress at his/her own pace. All credits from this certificate can be applied to meet requirements in the Computer Support Specialist associate degree program.

Certificate Completers will be able to

. Provide end-user support in various environments.
. Design hardware and software documentation.
. Train end users to use their systems more efficiently.
. Design effective documents, spreadsheets, and presentations using application software.

Completers will be able to apply credits toward the following programs:

. 101543, Computer Support Specialist - IT
. 311546, Computer Support Technician - IT

Requirements for Certificate Entry:

. A strong knowledge in microcomputer applications, to include MS-Word, PowerPoint, Excel and Access.


Catalog No. Description Credits

10-107-194 IT:Documentation
10-150-175 IT:Network: Network Essentials
10-154-157 IT:Support:Advanced Projects
10-154-150 IT:Support:Hardware-Intro
10-154-190 IT:Support:Help Desk/User Sup
10-154-160 IT:Support:Software-Intro
10-107-195 IT:Training

Certificate Total

Course Descriptions

10-107-194 IT:Documentation...plan documentation content and delivery methods; develop online, context-sensitive written documentation, become familiar with ISO 9000 standards, package PDF files, and create compiled help modules. Proficiency using Word required. (Prerequisite: 10-801-136, English Composition 1 or equivalent)

10-150-175 IT:Network: Network Essentials...develop the knowledge, skills, process, and understanding of client OS installation, configuration, administration, and troubleshooting; network connectivity; standard system maintenance procedures; command line introduction; and basic PowerShell script writing.

10-154-157 IT:Support:Advanced Projects...PC hardware, software, O.S. configuration, maintenance, I.T. resources, malware, bootable and unattended install media, data backups, disaster recovery plans, troubleshooting, virtualization, RAID storage , server farm build, emerging technologies. (Prerequisites: 10-150-175, IT:Network:Network Essentials;10-154-150, IT:Support:Hardware-Intro)

10-154-150 network terminology, component identification, POST, computer/peripheral configuration and maintenance, basic operating systems concepts and installations, basic networking concepts and configurations and troubleshooting using the Cisco IT Essentials curriculum.

10-154-190 IT:Support:Help Desk/User Sup...describe the role of the help desk in technology support, use terminology, processes, and tools, and demonstrate the use of business, technical, communication, and self-management skills required for help desk support professionals.

10-154-160 introductory course for the Computer Support Specialist program and covers the fundamental capabilities and functions of Windows, Word, Excel, Power Point, and Access.

10-107-195 IT:Training...effective presentation skills, plan training content and delivery methods, write lesson plans, provide training materials, conduct training sessions, and assess learners' grasp of stated objectives. (Prerequisites: 10-154-160, IT:Support:Software-Intro OR 10-152-173, IT:Program:Part 1 (C#))

For more information, please contact: The Business & Information Technology Department,(920) 498-5435 or (800) 422-NWTC, extension 5435,or contact Enrollment Services at 888-385-NWTC.