Student Email FAQs

What is the Student e-mail policy?
The entire policy is located under the Student Help link in the upper right hand corner of the my.NWTC window.

What is my e-mail address? 
Your email address is: firstname.lastname@mymail.nwtc.edu

  • Your address is listed in the left hand side of the Mailbox.

  • Your address will not be published to the student body.

  • Your e-mail account will be deactivated after one year of inactivity.

  • All student announcements will be located in the Announcement box on my.NWTC.

  • All NWTC Students are to use their NWTC e-mail address and the NWTC e-mail system for all College business.

How do I change my password?
Once you log into my.NWTC go to Personal Information box and click on the change/view personal information button.  Click the password link located under the Security Settings. 
Note:  Changing your password changes ALL passwords: network, my.NWTC and e-mail.

Where do I find my instructor's e-mail address?
Look for the search window on your my.NWTC home page.  If the sender is S3.support@nwtc.edu, it is an e-mail from a staff member.  Do not reply to this e-mail, rather contact staff directly. 

What is my default password?
Your default password is the first two letters of your first name in lowercase followed by your eight digit student id number.

How do I request more space?
That process is being reviewed at this time.

How do I decrease space used?
Delete the trash.

What is my quota?

  • Your quota and spaced used is listed above your e-mail address on the left of your mailbox.  A visual bar displays amounts used.
  • You will receive an automatic awareness e-mail when your quota is near capacity.
  • You will continue to receive e-mails if your quota has been reached, however, you will not be able to send e-mails.
  • Your personal addressbook does not affect your quota.

How do I manually delete trash?
In the Trash view, check the box to select the items to be deleted, click the delete button, and then click ok to permanently remove selected messages. Anything sent to trash will be automatically deleted within 14 days.

How do I read attachments?
 Click on the subject link to open the e-mail, click on the attachments link, and click open to read the attachment. 

How do I attach a file or picture to a message?
In your Mailbox, click on the compose link in the upper left hand corner, address the e-mail to your recipient/s, click on the attachments link or the paperclip button on the menu bar, click browse and navigate to your file, click open, click the add button, then click the attach button in the lower right hand corner (the file will be listed), complete your e-mail message and then send. 
Note: Maximum size of the message including all attachments is 5 MB.

What if I have forgotten my password and cannot log into the portal?
Contact the HelpDesk at 920-498-6900 or toll-free at 800-422-NWTC ext 6900.

Can I redirect my NWTC e-mail?
  The option of redirecting your NWTC e-mail to another e-mail service such as Hotmail and Yahoo is not available.

How do I create a signature block?

  • Under the Options Menu tab, Mail tab, Personal Information window, there will be a field for a signature. 
  • Type in your information.
  • Graphics are not allowed.

Will my e-mail account be protected from Spam?

  • Yes.  We are using the software “Ironmail” to protect your account.
  • If you receive a message from Northeast Wisconsin Technical College-User Quarantine, this will contain your quarantined e-mail.
  • To find out more information about Ironmail, check the Student Help link in the upper right hand corner of the  my.NWTC window.

How do I forward an e-mail?
Do not ever use the forward button.  Use the forward inline button to forward the original message with the attachment.

How do I log out?
 It is good practice to logout of your accounts at NWTC.  Click the logout link at the top of the NWTC Mail window. This will bring you to the original login window, then close that window.  Then sign out of my.NWTC and close all windows.

For more information about using your NWTC e-mail account, click the Help link at the top of the NWTC Mail window.